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3391
Alienware 15 R2 fans spin for 2-3 secs after logging to windows
Hello,
I have my Alienware 15 R2 system for about 1 week and I love it!
There is one issue tho I am having when I log in to windows.
After about 5-10 minutes after entering my PIN and logging to windows the machine suddenly freezes for a while(2-3 sec) and the CPU fan goes to max speed then stops and then the GPU fan. Since then it does not happen at all again. Only when I reboot the laptop.
Anybody knows what could it be?
I have updated the intel HD 530 driver also the GTX 970M driver. The BIOS version is the newest.
Thank you very much for your time and help
Regards
Mike
Mike9x
9 Posts
0
August 10th, 2016 13:00
Hello everyone,
I have managed to fix my issue by downloading an Windows 10 iso file from microsoft, formatting the SSD and do a clean installation of the OS. I have downloaded all the software needed from my product site. My Alienware 15 R2 works perfectly now.
Thank you for your help
Mike
Alienware-Eimy
3 Apprentice
3 Apprentice
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4.4K Posts
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August 9th, 2016 14:00
Hi,
Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.
l.herrera
18 Posts
0
August 10th, 2016 05:00
Hi,
We discussed this previously in another post, here.
I'm still facing this sudden fans acceleration from time to time, even after driver and Windows updates have been implemented.
Also, I have been through the ePSA/Diagnostic test on the system without any issues being reported.
Hopefully this will be solved sometime in the future...