Alienware 17 R2 (2015) Command Center 4 - TactX error

I have recently purchased an Alienware 17 and I cannot configure the Macro keys with the TactX tab in the Command Center software from Alienware.

Both when I open the laptop and when I click on the TactX Tab in the AW software, I get this message:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.Keypad.Domain.Classes.ProfileManagerHolderClass.get_IndependentKeys()
at AlienLabs.Keypad.Domain.Classes.Factories.ObjectFactory.getSpecialKeysList()
at AlienLabs.Keypad.Domain.Classes.Factories.ObjectFactory.NewSpecialKeysManagerClass()
at AlienLabs.Keypad.Controller.Classes.Factories.ObjectFactory.NewApplicationControllerClass(IntPtr handle)
at AlienLabs.Keypad.Controller.ControllerMainForm.initApplicationController()
at AlienLabs.Keypad.Controller.ControllerMainForm..ctor()
at AlienLabs.Keypad.Controller.Program.Main()

In the Command Center error, I also get another window with the following messages:

System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.Keypad.Domain.Classes.ProfileManagerHolderClass.get_IndependentKeys()
at AlienLabs.Keypad.Classes.ApplicationControllerClass.get_IndependentKeys()
at AlienLabs.Keypad.Controls.KeypadPluginControlClass.setModes()
at AlienLabs.Keypad.Controls.KeypadPluginControlClass.initData()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.AnimatedRenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

I have reinstalled the AW CC4 software and still get the same issue. After clicking OK on the error screens, the software crashes instantly.

Does anybody else have the same issue?

I have tried to report this to the support team, but the button shoves me to the Service Tag detection website which backfires for me because I get a message saying that my service tag is incorrect. I am waiting for an answer to this on the next question thread.