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10 Posts
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27307
April 8th, 2015 16:00
Alienware 17 R2 (2015) Touch pad scroll reversed on Google Chrome browser
I have recently purchased an Alienware 17 R2 and was disappointing by the way the two finger scrolling works on the Google Chrome browser. I have written this to the Google support team as well but as far as I see it, it is a software issue from Alienware.
Whichever setting I chose for the mouse scrolling technique, it is still in reversed order on Google Chrome.
Even more, sometimes, depending on how I end the scroll motion, the computer does a sudden scroll to either the top or the bottom of the page (in the opposite direction of the one I was using).
Does anybody else have this issue? I have seen a few people discussing it on a Google forum, but none came to any conclusion.
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Allethrin
1 Message
2
April 10th, 2015 06:00
Yes I have the same issue on my Alienware 15 2015 and would like to find a fix for it. Because of this issue I have had to change the browser I use as the scrolling issue makes Chrome difficult to use.
jrosine77
11 Posts
1
April 10th, 2015 11:00
This is the most frustrating issue I have with the Alienware 17. I'm thinking about returning it. I don't care who's fault it is at this point, but I refuse to give up Google Chrome just because either Google or Dell won't budge and can't make things work. There's absolutely no way anyone tested this. Chrome is completely unusable with the trackpad, gestures are unbelievably terrible.
IE works perfectly with scrolling and gestures...go figure. Dell laptops are the only ones I've seen this issue with (not working with Chrome).
forbegos
3 Posts
0
June 24th, 2015 20:00
I have the same issue and its driving me crazy. Does anybody know if its a Dell problem or a Google issue????
jrosine77
11 Posts
0
June 25th, 2015 12:00
I ended up just returning it. I'm imagining that it's Googles issue since every other browser works, and all integration in windows explorer works too.
It seems to me that Chrome thinks you have a touch screen when you don't....and it jacks everything up with the way it's interpreting gestures/scroll direction etc.
Yoav.Halevi
1 Message
0
July 16th, 2015 00:00
got a new Alienware 15 and I have the same problem...
any solution by now??
thanks
forbegos
3 Posts
0
July 16th, 2015 08:00
No! Nothing yet, I am using Firefox now.