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5 Posts
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1924175
July 30th, 2015 08:00
Alienware 17-R2, Windows 10, Speakers no longer work? Install the Dell 7/8.1 driver
After upgrading to Windows 10, the speakers on my laptop no longer work. I can get sound through the headphones jack, and I can get sound with a pair of USB headphones that I have, but if I want sound straight from my on-board speakers, there's nothing.
I've already updated the drivers for my sound card, and when I check the drivers for my speakers with Windows' auto-search driver feature, it responds that my drivers are already up to date. When I select my speakers from the Device Manager and view properties, under the Events tab it says that the device could not be migrated. When I click on Driver Details under the Driver tab, I receive the message "No driver files are required or have been loaded for this device."
I've even visit Creative Labs' website to check for a more up to date windows 10 driver for my sound card (Sound Blaster Recon3Di). Creative Labs projects Windows 10 drivers for the Recon3D PCIe cards to be available by sometime in August, however, there is no specific mention of a Windows 10 driver for my card (the Recon3Di) being developed.
I've exhausted all avenues for fixing this issue. I've only just bought my Alienware laptop, and I absolutely love, but this is the first major issue that I've had and am regretting upgrading to Windows 10. Please help.
ximac
1 Message
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July 30th, 2015 14:00
I have the same exact problem! Dell, Please help us.. :(
Robert Long
2 Posts
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July 30th, 2015 15:00
I have the same problem with my system, which is also an Alienware 17 R2. I updated to Windows 10 yesterday, but had my headphones plugged in so didn't notice until today that my speakers would not produce sound. I went into the driver for the Recon3D and tried to update; it did, but did not change the problem. I hope there is an update soon that will correct this.
Robert Long
2 Posts
1
July 30th, 2015 19:00
Fantastic! That worked for me, as well. Thank you!
Next time I will check out the drivers on the Dell site as opposed to the "search for an update" option in device manager.
justaskcarl
3 Posts
1
July 31st, 2015 18:00
you my friend are a legend, a saviour, a hero, ive had same problem with my m14x r2, thought I would give your link ago, and perfect, works like a charm, i cant thank you enough
heber85hsr
2 Posts
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August 9th, 2015 16:00
It worked. Thank you.
Rintah027
1 Rookie
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1 Message
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August 18th, 2015 18:00
This fix did not work for me. I updated all drivers.. and your link goes to a driver compatible with windows 8 and windows 7 only. I own the same model. If you have the same issue I had once you try his fix. Here is a click stream of how to fix.
Right click on Your computer>manage>device manager>sound,video and game controllers> right click on your Soundblaster Recon3Di>update drive software>Browse my computer for driver software> let me pick from a list of drivers on my computer> choose High Definition Audio device.
I didnt have to restart to notice the change. I plugged in my headphones and it worked right away.
I dont normally post on forums, but working in the IT field I hate posts that dont fix a problem. :D
Hope this works for everyone else out there who was trying the above fix with no luck. Enjoy!
Shalin Shukla
1 Message
1
August 19th, 2015 03:00
Hey everyone, just to inform you guys that the link posted before also works amazingly with Alienware M17x R4 too. I have Windows 10 Enterprise. Download Audio Driver from here
SillyKidFili
1 Message
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August 22nd, 2015 10:00
OMG THANK YOUUUUUUUUUUU!!!!!!!
William Hardwic
2 Posts
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September 5th, 2015 23:00
I tried this first, it did not work for me :(
bcaka
3 Posts
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December 12th, 2015 13:00
None of these fixes have worked for me. With headphones connected, sound is fine. Using the speakers there is nothing but repetitive chirping/barking. I have tried uninstalling/reinstalling every sound related drivers/software I can find to no avail. Dell support, any other ideas?
Xtra Cheddar
1 Message
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December 14th, 2015 03:00
i had the same problem except my headphone jacks weren't working and it made me so depressed. My speakers were working and my usb headphones worked but my 3.5mm headphone ports weren't picking up volume. I literally made an account right now just to thank polaris84 because that download made it work. No homo but i could kiss that man right now i'm so happy. Called alienware and they would've charged me $400+ to get it fixed because i thought it was broken. Thank you so much
Anonymous User
1 Message
1
December 15th, 2015 16:00
Thank you so much. It is working !
Joao Tavares
1 Message
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March 9th, 2016 21:00
It worked!!! thanks :) New to Alienware, but already love it!!! Keep it cool[:D]
Chancelrie
1 Message
1
April 27th, 2016 11:00
Same problem here, on a 17 R2, and the 7/8.1 driver worked for me.
Switching to the High Definition Audio Device driver also worked, but considering the fact that it reverts to the nonfunctional driver every time I put my machine to sleep (at least twice a day) that wasn't a tenable solution.
I'm okay with using the 7/8.1 driver for now, but I would prefer a functional 10 driver.
Large05
2 Posts
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June 2nd, 2016 15:00
My problem is similar, after upgrading to windows 10, only my on deck speakers work, my computer won't recognize any headphones I use.