I am opening up a case on this laptop because when on High Performance Profile, I do get freezes and/or a BSOD "WHEA_UNCORRECTABLE_ERROR (124)"' when I run the Dell Full Diagnostic on it. The freezes can happen at any time. The BSOD happened while the 980M was getting tested by the Diagnostic. This laptop may need the 240w PSU.
No, I have not. All the drivers are set to what the laptop shipped with. The DPTF error is not related to the Video Card. From what I've read that is the driver that controls the power states of the CPU based on the power profile selected in Windows. It kind of makes sense that that is throwing errors on boot up and then the laptop dies when in 'High Performance'. The two issues seem to be related.
Yes, so what has happened so far is that I received a 240w psu. That in combination with BIOS A00 has corrected the crashing and blue screen issues. The DPTF errors are still present in the event log though. I am about to let the laptop go through a full diagnostic cycle to ensure that all is ok.
Milena M458
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June 12th, 2015 09:00
When are you getting this errors?
Is there any extra information that you can share with us?
lamer01
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June 12th, 2015 14:00
Hi Milena, they seem to be present in the event log after each reboot.
lamer01
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June 14th, 2015 20:00
I am opening up a case on this laptop because when on High Performance Profile, I do get freezes and/or a BSOD "WHEA_UNCORRECTABLE_ERROR (124)"' when I run the Dell Full Diagnostic on it. The freezes can happen at any time. The BSOD happened while the 980M was getting tested by the Diagnostic. This laptop may need the 240w PSU.
lamer01
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28 Posts
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June 15th, 2015 08:00
No, I have not. All the drivers are set to what the laptop shipped with. The DPTF error is not related to the Video Card. From what I've read that is the driver that controls the power states of the CPU based on the power profile selected in Windows. It kind of makes sense that that is throwing errors on boot up and then the laptop dies when in 'High Performance'. The two issues seem to be related.
Milena M458
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June 15th, 2015 08:00
Have you tried to uninstall and reinstall the video card driver?
Milena M458
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June 19th, 2015 12:00
Where have you open the case have you contact the technical support site?
lamer01
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June 20th, 2015 15:00
Yes, so what has happened so far is that I received a 240w psu. That in combination with BIOS A00 has corrected the crashing and blue screen issues. The DPTF errors are still present in the event log though. I am about to let the laptop go through a full diagnostic cycle to ensure that all is ok.
Milena M458
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June 22nd, 2015 08:00
Yes, run the diagnostic and let know how it goes.
lamer01
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June 23rd, 2015 11:00
So, with A00 Bios and 240w, the diagnostic runs through with no issues. I still have the issue of the drive being slow. Probably need a reinstall
Milena M458
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June 23rd, 2015 11:00
Reinstalling windows will be a good idea, but before that you can try the following steps:
1- Open MSCONFIG and disable the GPUMiner and CPUMiner startup items.
2- Delete the Folder with the possible Malware (the root is):
C:\Users\”USERNAME”\AppData\Roaming\cpuminer)
lamer01
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June 24th, 2015 12:00
Hello, please explain why those two malwares would be present? I will check.
Milena M458
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June 26th, 2015 15:00
We have seen a couple of cases where this malwares are affecting customers systems, I just wanted to make sure your system doesn’t have them.