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April 12th, 2016 17:00

Alienware 17 R3 BSOD

So I got this alienware 17 laptop about 2 days ago, when I first got it I downloaded Fallout 4, chrome, winrar, and Smite..

So I used the computer for like 2 and a half days without shutting down, but today when I shut it down and came back later it would start normally and on the login screen it would crash and give me the BSOD with the error: "IRQL_NOT_EQUAL_OR_LESS" and every time it restarted it would happen again.

Is there any way to fix this ? or should I just return it to Best Buy

7 Technologist

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4.4K Posts

April 13th, 2016 13:00

Hi, 

Are you able to boot into Safe Mode? Try running an ePSA/Diagnostic test on the system to check the main hardware components, click here to view a Dell article that explains how to run this test. Let us know if you receive any errors. 

757 Posts

April 13th, 2016 16:00

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