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tOledi
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Alienware 17 R3 Battery/Psu problem

I have some issues with the standard 190w PSU when running games or power demanding tasks. What will happen is I will be playing a game for a short while and suddenly my laptop will go into battery mode (screen dims, performance drops) and then it will switch back to AC mode after a few seconds. This continues on off at random times until eventually the blue light on...
What I can do?

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Moderator
Moderator

RE: Alienware 17 R3 Battery/Psu problem

Hi,

Update the Bios version to the latest here.

Let me know how it goes!

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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tOledi
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RE: Alienware 17 R3 Battery/Psu problem

HI, i already know what the problem is, in other post i saw this (image)
and is almost exactly what it looks like. I already contact the Dell support, but they cant do anything because i´m outside of the US/Canada.. I´m from Paraguay (Latin american)

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Moderator
Moderator

RE: Alienware 17 R3 Battery/Psu problem

Yes, unfortunately we don't have local support in Paraguay. If you need something else, feel free to send me a PM.

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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