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65769

January 12th, 2014 07:00

Alienware 17 : cannot install "Intel Dynamic Platform & Thermal Framework Driver"

Hello,
I have a problem I cannot resolve and my (numerous) internet searchs did not answer my question.

I have just bought a brand new Alienware 17 on which I installed a SSD. Therefore, I have install a fresh clean version of Windows 8.1.

Everything went ok but I had a crash when opening Alienware Command Center:

Screenshot - 12_01_2014 , 15_19_20.png

Here is the error details:


Signature du problème :
Nom d’événement de problème: BEX64
Nom de l’application: CommandCenter.exe
Version de l’application: 3.5.14.0
Horodatage de l’application: 5278188e
Nom du module par défaut: StackHash_c6d7
Version du module par défaut: 0.0.0.0
Horodateur du module par défaut: 00000000
Décalage de l’exception: PCH_69_FROM_ntdll+0x0000000000096B2A
Code de l’exception: c0000005
Données d’exception: 0000000000000008
Version du système: 6.3.9600.2.0.0.256.48
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: c6d7
Information supplémentaire n° 2: c6d7177f18e00ff82ab902718d1239fd
Information supplémentaire n° 3: a606
Information supplémentaire n° 4: a60670150ecc349905d2dd9a433983ea


I guessed that is linked to the fact that I cannot install "Intel Dynamic Platform & Thermal Framework Driver". That might be logical because Command Center is also about to inform user on thermal things in the computer, as far as I can see from the software description.

Here is the log I get when I try to install "Intel Dynamic Platform & Thermal Framework Driver":

Screenshot - 12_01_2014 , 15_22_14.png

translation : "The system does not seem to have the required configuration for the installation"


[01/12/14 03:22:54] Update Package Execution Started
[01/12/14 03:22:54] Original command line: "C:\Dell\Drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00.EXE"
[01/12/14 03:22:54] DUP Framework EXE Version: 3.0.93.1
[01/12/14 03:22:54] DUP Release: HCDC4X04-00
[01/12/14 03:22:54] Intializing framework...
[01/12/14 03:22:54] logo.png
[01/12/14 03:23:02] User Command: attended
[01/12/14 03:23:02] DUP Capabilities Value: 6291455 (0x5FFFFF)
[01/12/14 03:23:02] DUP Vendor Software Version: 7.0.0.2020
[01/12/14 03:23:02] Local System/Model Compatible with this Package? Yes
[01/12/14 03:23:02] Local System OS Version: 6.2.0.0
[01/12/14 03:23:02] OS Compatible with this Package? Yes
[01/12/14 03:23:02] Local System OS Language: FR
[01/12/14 03:23:02] Language Compatible with this Package? Unknown
[01/12/14 03:23:03] Identified Behavior : attended
[01/12/14 03:23:03] Temporary payload log file name: C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\DUPE2F1.tmp
[01/12/14 03:23:03] Translated Command Line : Setup.exe /report "C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\DUPE2F1.tmp"
[01/12/14 03:23:03] Path : C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00
[01/12/14 03:23:03] Identified Behavior : attended
[01/12/14 03:23:11] Append Vendor Software Log: C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\DUPE2F1.tmp
[01/12/14 03:23:11]
--- Start of Vendor Software Log ---

[01/12/14 03:23:11] Unicode payload log file detected.
[01/12/14 03:23:11] >>> 1/12/2014 03:23:04:076
[Install Configuration]
Installer Version: 1.3.4.0
Compile date = Thu Jun 30 12:02:02 2011
OS command line = "C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Setup.exe" /report "C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\DUPE2F1.tmp"
Effective command line = /report "C:\ProgramData\dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\DUPE2F1.tmp"
Windows Version = Windows (Unknown)
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 1303 sec
Source: C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00
[Languages]
0401 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\ar-SA\setup.exe.dll
0405 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\cs-CZ\setup.exe.dll
0406 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\da-DK\setup.exe.dll
0407 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\de-DE\setup.exe.dll
0408 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\el-GR\setup.exe.dll
0409 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\en-US\setup.exe.dll
0C0A - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\es-ES\setup.exe.dll
040B - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\fi-FI\setup.exe.dll
040C - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\fr-FR\setup.exe.dll
040D - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\he-IL\setup.exe.dll
041A - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\hr-HR\setup.exe.dll
040E - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\hu-HU\setup.exe.dll
0410 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\it-IT\setup.exe.dll
0411 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\ja-JP\Setup.exe.dll
0412 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\ko-KR\setup.exe.dll
0414 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\nb-NO\setup.exe.dll
0413 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\nl-NL\setup.exe.dll
0415 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\pl-PL\setup.exe.dll
0416 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\pt-BR\setup.exe.dll
0816 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\pt-PT\setup.exe.dll
0418 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\ro-RO\setup.exe.dll
0419 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\ru-RU\setup.exe.dll
041B - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\sk-SK\setup.exe.dll
0424 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\sl-SI\setup.exe.dll
041D - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\sv-SE\setup.exe.dll
041E - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\th-TH\setup.exe.dll
041F - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\tr-TR\setup.exe.dll
0804 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\zh-CN\Setup.exe.dll
0404 - C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Lang\zh-TW\Setup.exe.dll
User default LangID: 0x40C
User default UI language: 0x40C
Loaded language 040C
[Checking requirements]
Checking for admin rights
Admin rights OK
Checking OS
OS check OK
[Scanning drivers]
Scanning drivers
Found INF = C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Bin\Dptf.inf
[INF Info]
INF = C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Bin\Dptf.inf
* Section Key not found in INF
* Section Key not found in INF
Date = 02/19/2013
Version = 7.0.0.2020
ClassGUID = {4D36E97D-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name =
PackageInfo.Sequence = 0
Manufacturer = IntelDevice,NTx86.6.1,NTamd64.6.1
Resolved Manufacturer = IntelDevice.NTamd64.6.1
Inf supports 64 bit.
Description: Intel(R) Dynamic Platform and Thermal Framework Driver
HardwareID = DptfManager,*INT3400
Description: Intel(R) Dynamic Platform and Thermal Framework Memory Participant Driver
HardwareID = DptfDevDram,*INT3402
Description: Intel(R) Dynamic Platform and Thermal Framework Generic Participant Driver
HardwareID = DptfDevGen,*INT3403
Description: Intel(R) Dynamic Platform and Thermal Framework Fan Participant Driver
HardwareID = DptfDevFan,*INT3404
Description: Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
HardwareID = DptfDevPch,PCI\VEN_8086&DEV_1C24
Description: Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
HardwareID = DptfDevPch,PCI\VEN_8086&DEV_1E24
Description: Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
HardwareID = DptfDevPch,PCI\VEN_8086&DEV_8C24
Description: Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
HardwareID = DptfDevPch,PCI\VEN_8086&DEV_9C24
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,PCI\VEN_8086&DEV_0103
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,PCI\VEN_8086&DEV_0153
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,PCI\VEN_8086&DEV_0C03
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,PCI\VEN_8086&DEV_0D03
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,PCI\VEN_8086&DEV_0A03
Description: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
HardwareID = DptfDevProc,*INT3405
Description: Intel(R) Dynamic Platform and Thermal Framework Display Participant Driver
HardwareID = DptfDevDisplay,*INT3406
Removed C:\ProgramData\Dell\drivers\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00\Bin\Dptf.inf
! Didn't find any INF's that match active hardware
IIF will NOT initiate reboot
Exit code = 0xA005
ResultCode = 40965
<<< 1/12/2014 03:23:11:812


[01/12/14 03:23:11]
--- End of Vendor Software Log ---

[01/12/14 03:23:11] Vendor Software Return Code: 5
[01/12/14 03:23:11] logo.png
[01/12/14 03:23:11] Name of Exit Code: DEP_HARD_ERROR
[01/12/14 03:23:11] Exit Code set to: 4 (0x4)
[01/12/14 03:23:11] Result: FAILURE
[01/12/14 03:23:18] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_HCDC4_WN_7.0.0.2020_A00.txt
[01/12/14 03:24:45] logo.png
[01/12/14 03:24:45] Name of Exit Code: DEP_HARD_ERROR
[01/12/14 03:24:45] Execution terminated at date-time 01/12/14 03:24:45
[01/12/14 03:24:45] ######


Has someone already experiment this problem ?

Some say that it can be useful to reinstal windows then instal the chipset driver in the right order (main chipset, then network, then graphics, ...). I am seriously doubtful about this. What about you ?

2 Posts

January 12th, 2014 13:00

For the record (and thoose with the same problem), after a run of windows updates then restart, the Command Center has finally launched !

I feel a little embarassed to have solved that with such a simple solution...

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