Alienware 17 does not turn on first try

Hi,

Did you disable your Intel card in Device Manager? If possible, connect an external monitor with an HDMI cable to confirm if you see the same type of distortion on the external display. 

I turned off with the combination FN + F5. The external display is seen correctly. However, I turned off the intel card before I upgrade to Windows 10, since I updated win10 this problem appeared.

Hi, 

So if you enable the Intel card, you get a black screen? I'm not sure if this problem could be related to the distortion but you shouldn't have to disable the Intel card for the system to perform normally. 

Yes, if I enable the intel card I get the distortion of the screen to enter the password and once inserted the black screen in the PC monitor, but if I connect it to the TV I see properly. I tried to update the drivers but it is not solved.. Sorry for bad English

Hi, 

Did you do a clean installation of the drivers (uninstalling both the Intel and NVidia drives from Device Manager, then installing them one at a time). Don’t worry about your English, it is very good. 

I did it but the problem is not solved. In device manager - intel card properties says: working properly and the device is updated with the appropriate drivers. 

I forgot to say that sometimes the problem at power, shown in the video, it does not happen and the pc is on and working properly.
Do you think if I go back to Windows 8 the intel card could work properly?

Hi, 

The Alienware 17 should be compatible with Windows 10. Since the issues started after you did the update, I suppose you could try going back to Windows 8 and confirm if you continue to have the same issue. If the issues persist, it could be a hardware problem. 

Thanks for everything, answers and patience. Sorry if I answer just now but it's been a long week. However as soon as possible I try with Win8, we'll see. Thanks again.