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1047
September 12th, 2016 22:00
Alienware 17 keyboard stopped working
Service Tag:
I was in the middle of a game, and found the keyboard to be unresponsive after hours of playing using an XBox 360 controller. After some tests with a text editor, I shut down the system, then powered back on. The keyboard was still unresponsive. Rebooting, I am not able to get into the BIOS with keystrokes. I went to boot using a Linux distro and similar boot utilities, and the keyboard was unresponsive for these. This 'feels' like a hardware issue, 4 months after purchase. The keyboard lights up, but absolutely no keys are responsive.
Are the keyboards for this model known to be faulty?
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Eimy_B
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4.4K Posts
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September 13th, 2016 08:00
Hi,
First you can try a power drain, check the following video that will show you how to do it:
www.youtube.com/watch
You can also try with an external keyboard and use it to reinstall the driver in Device Manager.
Let me know if you need something else!
Bardez
2 Posts
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September 13th, 2016 12:00
Following this suggestion, I did a power drain and after reconnecting the cable there was still no keyboard functionality. I called customer support over lunch and a technician is going to be contacting me to replace the keyboard.
Eimy_B
4 Operator
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4.4K Posts
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September 15th, 2016 14:00
Ok, send me a PM if you need something else!