Unsolved
This post is more than 5 years old
5 Posts
0
974
January 5th, 2017 18:00
Alienware 17 r4 updating drivers?
Hi All,
Im trying to update the drivers on my new A/W 17 r4 and according to the support documentation here
http://www.dell.com/support/article/uk/en/ukdhs1/SLN128900
it says in paragraph 4 - "Under Optimize your system with drivers and updates, click either Detect Drivers on the Guide me tab, or System Analysis"
I cant see a guide me tab? or anything about detect drivers or system analysis on the 'drivers and downloads' section for my service tag.
Optimize your system with drivers and updates.
It shows me the same drivers available whether I have them installed or not, suggesting it's not checking my laptop for driver upgrades, which is making it really hard to work out if i have the right drivers installed or not.
Where is this guide me tab with detect drivers which the support documents suggest should be there, can anyone else see them?
I would be grateful for any help because so far a week into my 1st alienware Im feeling underwhelmed and disappointed with the support site.
Tesla1856
10 Wizard
•
17.7K Posts
•
70.6K Points
0
January 5th, 2017 23:00
In Win-10/64 Device Manager Re-Scan for New Hardware or just reboot and hardware should PnP. Let Windows Update load suitable drivers. If anything is in error (or in generic category) you can get Dell drivers for those from support.dell.com.
Manually select your machine and Win-10/64 as OS.
AAA737flyer
2 Intern
•
757 Posts
0
January 6th, 2017 00:00
You need to delete your post with link as personal information is displayed.
danpk
5 Posts
0
January 7th, 2017 06:00
I updated to remove the personal info, ta
I also found out that if I select alienware 17 r4 the drivers and dowloads section doesnt show detect drivers or a guide me tab, seems this is only available for some and not all products. I chenged to alien 15 r2 and it appears which answers my original question.
Detect drivers is far more useful so only the upgraded drivers show up. Why has this not been implemented for my a/w 17 r4 :(