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101232
February 12th, 2016 17:00
Alienware Alpha Brand New flashing amber light
Hi
I have a brand new Alienware Alpha i7 (less than a week old). This morning I turned it on and it would not boot up. It has a flashing amber light and that is all I get. I have tried power drain, removing all attached devices (mouse, keyboard, monitor) and it will not boot up. I see this appears to be quite an issue with these machines. Please let me know steps to take from here.
Regards
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drakenzero
1 Message
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February 13th, 2016 11:00
LoganK93
1 Message
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February 19th, 2016 15:00
Same problem. Had the machine less time than I waited for it to ship and am greeted with the blinking yellow light also. It will work eventually if I leave the power supply unplugged for a few hours, and as long as I never turn it off its fine.
Alienware-L_Por
842 Posts
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February 22nd, 2016 08:00
Do you have it connected straight to the power outlet?
If you do, please send us an email to AWSocialMedia@dell.com. We'll help out as much as we can from there. Please include your service tag and a brief description of the issue.
DebsDesi
2 Posts
0
February 22nd, 2016 15:00
In regards to mine, I had tried it connected straight to a power outlet and via a power board. Nothing worked. I have taken it back to the retailer and had my money refunded. $1400 for a machine that booted up 3 times and then no more is nowhere near good enough. To be honest I am bitterly disappointed as I was so excited to get this machine. I bought Alienware laptops for both my sons 3 years ago and they were/are brilliant. This has left quite a bitter taste now and makes me quite hesitant to purchase another machine. Sad really as I have been a huge advocate of Alienware machines. I even talked a few work colleagues into purchasing them.