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2498
August 9th, 2017 21:00
Alienware Alpha Crashing/Overheating
I noticed this question asked by thatotherguy57 on Dec 17, 2016, but I didn't see a solution there so I'm asking it again.
I got my pc a couple of months ago. It keeps shutting down while playing Overwatch unless everything is set too low, rather than just be laggy as expected. I have to unplug the power supply before it can boot back up. (The power supply is also extremely hot when I have to do this.) This is not limited to overwatch, as it also happens to Warframe on the default settings.
(I copied a lot of the details from thatotherguy57 as it is the exact same problem)
My device is a Alienware Alpha R2 & Alienware Steam Machine R2
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Tesla1856
8 Wizard
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17.1K Posts
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August 10th, 2017 09:00
See this thread.
At minimum, see if it will pass ePSA. If so, StressTest with OCCT and Heaven (remove games from equation).
Use your 1-year warranty if needed.
Eimy_B
4 Operator
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4.4K Posts
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August 10th, 2017 10:00
Hi danieln10,
Yes, as Tesla1856 is saying, please run ePSA and let us know if you receive any errors.
Update the BIOS version to the latest as well as the video driver.
Also, try running a video card stress test. Follow the steps below to do this.
If you do not have Support Assist installed, click here for the download link. Let me know how high the GPU temperature goes in the stress test.
danieln10
2 Posts
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August 10th, 2017 11:00
I did the Stress test from Support Assist and it passed, with it reaching a GPU temperature of 99-100
*I was unable to access the ePSA on bootup, when pressing F12 on the logo it didn't go to the menu.
I ran the test at Support for Alienware Alpha R2 & Alienware Steam Machine R2 | Drivers & downloads | Dell US and it everything is now up to date. I don't know if it checked the BIOS version.
Also, I got my pc on 7/26/2016 so my warranty is expired now, what can I do about this?
Tesla1856
8 Wizard
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17.1K Posts
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August 10th, 2017 12:00
I think that is too high because IIRC, 100c is the max. limit. The Alpha-R2 might be turning-off to save-itself from permanent damage.
I would start by blowing-out the dust and checking all the fans. If you are unfamiliar with working inside computers, seek professional assistance.