s2000cr
1 Nickel

Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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Hi Alienware Admin team, can you please enable my PM's so I can message you my service tag. Just purchased this machine in January 2017 and I'm getting five blinking yellow lights every time I reboot it. I have to do the BIOS reset via the jumper in order to get it back up.

Thank you.

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8 Krypton

Re: Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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I would say CMOS battery needs replacement.

The 5 Blink yellow alien of death. I did the power drain as described didn't work. So I did a power drain with everything disconnected and held the button for about 2 minutes (instead of 1). Plugged everything back in, pressed the alien and presto! We now have power. Great right? Except now you have an RTC is reset message saying strike F1 to continue or F2 to run setup utility (Which means you have to connect a wired USB Keyboard and mouse to reset the setup.   HOWEVER if you don't replace the battery it will fail again if power is shut off.).

Amazon.com: CMOS BIOS BATTERY for Dell Alienware Alpha ASM100 i3 i5 i7 Desktop Steam Machine CR2032C... 

The battery is on the back side of the mobo.

http://downloads.dell.com/Manuals/all-products/esuprt_desktop/esuprt_alienware_dsk/alienware-alpha_O... 

ASM100 Battery

Removing the Coin-Cell
Prerequisites
1 Remove the base cover.
2 Remove the top cover.
3 Remove the hard drive.
4 Remove the processor fan.
5 Remove the processor heat sink.
6 Remove the processor .
7 Remove the video-card fan.
8 Remove the video-card heat sink.
9 Remove the memory modules.
10 Remove the wireless card.
11 Remove the system board.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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Moderator
Moderator

Re: Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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Hi ‌,

Send me a private message with the service tag.


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

s2000cr
1 Nickel

Re: Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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Hi Alienware Support, can someone please contact me? I cannot reach Alienware-Eimy.

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8 Krypton

Re: Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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I would say CMOS battery needs replacement.

The 5 Blink yellow alien of death. I did the power drain as described didn't work. So I did a power drain with everything disconnected and held the button for about 2 minutes (instead of 1). Plugged everything back in, pressed the alien and presto! We now have power. Great right? Except now you have an RTC is reset message saying strike F1 to continue or F2 to run setup utility (Which means you have to connect a wired USB Keyboard and mouse to reset the setup.   HOWEVER if you don't replace the battery it will fail again if power is shut off.).

Amazon.com: CMOS BIOS BATTERY for Dell Alienware Alpha ASM100 i3 i5 i7 Desktop Steam Machine CR2032C... 

The battery is on the back side of the mobo.

http://downloads.dell.com/Manuals/all-products/esuprt_desktop/esuprt_alienware_dsk/alienware-alpha_O... 

ASM100 Battery

Removing the Coin-Cell
Prerequisites
1 Remove the base cover.
2 Remove the top cover.
3 Remove the hard drive.
4 Remove the processor fan.
5 Remove the processor heat sink.
6 Remove the processor .
7 Remove the video-card fan.
8 Remove the video-card heat sink.
9 Remove the memory modules.
10 Remove the wireless card.
11 Remove the system board.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

s2000cr
1 Nickel

Re: Alienware Alpha / Steam Machine - Five Blinking Yellow Lights Issue

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Thank you. That looks like an easy fix!

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