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236371
January 12th, 2015 15:00
Alienware Alpha bluetooth problem
Hi, about a week after Christmas I recieved my Alienware Alpha. Everything was working perfect until this weekend when I purchased a new bluetooth keyboard to use with it. The keyboard was working fine until today, while I was playing PAYDAY 2. The keyboard's inputs began to lag more and more until finally it disconnected. Now, i cannot find bluetooth anywhere on the computer. It does not show up in the taskbar nor in the PC settings. Searching "Bluetooth" and clicking on "Bluetooth settings" only takes me to the main PC settings menu now. It shows up in device manager (intel bluetooth 4.0) however does not show up anywhere else.I have restarted numerous times and i have repeatedly tried reinstalling and repairing the drivers to no avail. I have also gone into the service manager and set "bluetooth support service" to automatic. What is wrong and how can i fix it? any help would be appreciated, other than that i love the alpha.
Milena M458
4 Operator
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2.7K Posts
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January 13th, 2015 14:00
You can try to make a system restore to a date when the problem was not present that might help you.
sloshedeviloven
3 Posts
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January 13th, 2015 19:00
I tried this but the problem persists. Even adding an external bluetooth reciever did not fix it. Task manager shows all the bluetooth software running but the actual settings and program needed to pair the devices are nowhere to be found. The problem seems to come and go randomly, as I had bluetooth functionality for a short while today before it stopped working again.
Milena M458
4 Operator
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2.7K Posts
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January 14th, 2015 21:00
It sounds like a software issues I will recommend you to perform an Alienrespawn. Let me know if the issue persists after that.
sloshedeviloven
3 Posts
2
January 15th, 2015 09:00
Hi, I manged to fix it by uninstalling the driver and letting it reinstall automatically on boot rather than doing it manually. Everything is back to normal :)
wallball5
4 Posts
0
March 5th, 2015 20:00
I'm having the same issue where I can see bluetooth in the Device Manager, but I can't actually get to the screen to pair things with. I tried removing the driver and letting it reinstall itself again, but still can't pair anything. I've only had this computer for like 2 or 3 days. Any help before I do a respawn? I have a feeling this would just happen again if I do a factory reset.
Tesla1856
8 Wizard
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17.1K Posts
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March 5th, 2015 22:00
Be sure Bluetooth radio on Alpha is actually turned ON. It might also have to be set to "Discoverable" ... at least temporarily to get it working again.
Put your Bluetooth device into BT pairing mode.
Using the Alphas interface (usually in the TaskTray or Charms Menu), click the now detected BT device to pair-it or connect it to the Alpha.
wallball5
4 Posts
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March 5th, 2015 22:00
No, like the bluetooth icon isn't even there to click on to turn on or off. It's almost like I don't even have bluetooth on my machine
Tesla1856
8 Wizard
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17.1K Posts
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March 5th, 2015 22:00
wallball5
4 Posts
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March 5th, 2015 23:00
Like I said above, I tried doing that and it's still not working. I just had Tech Support take over my computer for like an hour then they told me to use AlienRespawn to do a factory reset, which I did before I called them. My next plan is to use command line to try and work it from there. If not, then I'll have to see if they can take it back
wallball5
4 Posts
0
March 6th, 2015 00:00
I solved it using the command line and this tool right here:
Tesla1856
8 Wizard
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17.1K Posts
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March 6th, 2015 00:00
Glad to hear you got it working and thanks for taking the time to post your detailed solution.
10207464
1 Message
0
July 18th, 2015 08:00
These "solutions" do not work. Not sure is going on at Dell, but this looks to be a severe engineering defect. I took a chance buying another Dell, this one is going back. What a missed opportunity.
GL out there.