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December 8th, 2016 14:00

Alienware Area-51 R2 USB devices constantly disconnecting and connecting again.

Hi,

I have had this issue since I first got my PC where certain USB devices constantly disconnect. This causes Windows 10 to play the disconnect sound and then the connect sound straight afterwards. This will occur every 2 seconds or so.

My mouse, keyboard, Steam Controller and XBox 360 Controllers all work perfectly.

Devices such as a USB Flash Drive, iPod, Phone (Samsung Galaxy S4 and Nexus 6P), USB hub and my webcam all constantly disconnect and connect. Plugging them into my laptop running Windows 10 causes no issues at all.

I have tried removing every USB device and connecting one of these devices only and the problem persists. I have tried all the fixes I found online such as changing the power settings to performance, disabling the selective suspend settings, disabling the device to be powered down to save power etc.

If I leave my webcam plugged in for long enough it eventually gets a warning icon in device manager and states it could not be started or sometimes vanishes totally.

There was another fix that I was never able to try and that is to disable USB 3.0 in the bios. I cannot find any setting to allow this.

Has anyone else encountered this and perhaps found a fix? My next step is to download another OS and try these devices and see what happens. Ubuntu currently downloading so I can give it a try.

I just tried booting into Ubuntu on a flash drive and it failed. I plugged my phone in at the boot select menu and I noticed that it too started charging and then stopped a few times.

Any help will be greatly appreciated.

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