Net, tried that # and got "in build" also. Good # to call. Sounds better than "in production" or are they one in the same? Keep believing. I'm rooting for you because I think are ship is coming in the 28th. I hope. Later.
I revised the number so you can call toll free direct to Alienware:
800-254-3692
I submitted the Order Number, you can just go to the automated prompts as I believe they have more up to date detailed information than the normal dell numbers.
That just roured me to Dell. Oh well man... maybe the direct number is the only way to bypass Dell's substandard CS support. eitherway. I just don;t want to get in a unfriendly conversation with anyone today. Maybe i'll check it out tomorrow. Dang I wish Dell was not screwing this up!!!!
Thanks man... I am crossing my fingers for my build too, but also for everyone else who is wandering aimlessly in the ether wondering where thier Steaming bucket of computing and gaming goodness is.
LOL I don't think that number will give you up to date info at all. I just punched my order number in and the automated system came back saying my computer was shipped on Oct 27 / 1999!!!!!!
hey, i have almost the same setup as you, i was just wondering about the ati 5870 2gb does it 6 mnidisplay ports or just 1, please let me know so i can order a apple display port to dual link dvi. and is that all the conpensation you got for late delivery, mine was estimated for dec 30 and still nothing.
just a heads up on that 'automated order status' phone number from alienware, that shunts to dell 'automated order status' - on a whim, I tried a bit of experimenting, entering same order number multiple times on same call - and got a dazzling variety of responses... tried multiple calls in short time frame as well - with responses varying from 'shipping on Dec 30' to 'no more information 'to shipping on Jan 4, 5, 7, 11, 14, 15, 18, 22' - so, to say the least I am dubious about the ship date values on this system (personally, I think they have hardwired their system to an old school "Magic 8 Ball" rescued from an employee garage sale...) - ideally, however, it should be a decent referent when it transitions from the 'build stage' to 'testing' or 'shipping prep/ transit' stages...
my area 51 system exchange order has been in the 'build stage' for 7 days now...
netastophales
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31 Posts
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December 17th, 2009 14:00
netastophales
1 Rookie
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31 Posts
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December 17th, 2009 14:00
did you place your order with Dell or alienware? What referrence number did you give? the Order ID? or the Dell Customer Number?
I am calling right now and am on hold... Its long distance for me... but if I can get a real answer that would be worth it.
lmele
64 Posts
0
December 17th, 2009 14:00
I called a Direct Alienware Number and checked my order status: 800-254-3692
2xvet
22 Posts
0
December 17th, 2009 15:00
Net, tried that # and got "in build" also. Good # to call. Sounds better than "in production" or are they one in the same? Keep believing. I'm rooting for you because I think are ship is coming in the 28th. I hope. Later.
lmele
64 Posts
0
December 17th, 2009 15:00
I revised the number so you can call toll free direct to Alienware:
800-254-3692
I submitted the Order Number, you can just go to the automated prompts as I believe they have more up to date detailed information than the normal dell numbers.
netastophales
1 Rookie
•
31 Posts
0
December 17th, 2009 15:00
That just roured me to Dell. Oh well man... maybe the direct number is the only way to bypass Dell's substandard CS support. eitherway. I just don;t want to get in a unfriendly conversation with anyone today. Maybe i'll check it out tomorrow. Dang I wish Dell was not screwing this up!!!!
netastophales
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31 Posts
0
December 17th, 2009 15:00
Well I did the automated prompts..... Got "In the build stage" wow... long time for a build if you ask me.
netastophales
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31 Posts
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December 17th, 2009 15:00
Jet006
115 Posts
0
December 17th, 2009 15:00
LOL I don't think that number will give you up to date info at all. I just punched my order number in and the automated system came back saying my computer was shipped on Oct 27 / 1999!!!!!!
realmacoy
3 Posts
0
January 3rd, 2010 11:00
hey, i have almost the same setup as you, i was just wondering about the ati 5870 2gb does it 6 mnidisplay ports or just 1, please let me know so i can order a apple display port to dual link dvi. and is that all the conpensation you got for late delivery, mine was estimated for dec 30 and still nothing.
thanks
david_in_tn
12 Posts
0
January 3rd, 2010 12:00
just a heads up on that 'automated order status' phone number from alienware, that shunts to dell 'automated order status' - on a whim, I tried a bit of experimenting, entering same order number multiple times on same call - and got a dazzling variety of responses... tried multiple calls in short time frame as well - with responses varying from 'shipping on Dec 30' to 'no more information 'to shipping on Jan 4, 5, 7, 11, 14, 15, 18, 22' - so, to say the least I am dubious about the ship date values on this system (personally, I think they have hardwired their system to an old school "Magic 8 Ball" rescued from an employee garage sale...) - ideally, however, it should be a decent referent when it transitions from the 'build stage' to 'testing' or 'shipping prep/ transit' stages...
my area 51 system exchange order has been in the 'build stage' for 7 days now...
good times :)