sorry this happened to you, this has also happened to me. though i did manage to resolve this by doing a system diagnostic test for the BIOS and the fans to see if something was wrong with them. if you can't go to the boot menu, try and boot it from your cd, it might take a couple of tries though when you do go to the "symptom tree" and test the BIOS and FAN there.
sadly like yours after a year of using my aurora is has stopped working completely and it just a paper weight too.
If you still can't get the initial BIOS screen to appear, sounds like you "bricked" or killed the motherboard due to the initial failed BIOS update.
Unfortunately, this is fairly common... Just seach the forum and you will see what I mean.
If you are in warranty, contact Dell phone support. If out-of-warranty contact Dell-Chris-M and see if he can help you get this straightened out. Even if out-of-warranty, with the long history of problems you have had ... you might want to contact Dell phone support anyway and ask for a supervisor.
If you ever do get a working motherboard installed ... don't ever try to update the BIOS.
The replacement PC would absorb the original warranty you purchased. Is it in or out of warranty? Send me the original and replacement service tags or the Order number in a private message and I can look it up. Also include the following - Email Address: Name: Shipping Address: Phone Number: PC Service Tag numbers: Reason: Bios update failed corrupting the motherboard CMOS
Thanks for the reply......sadly both the OS reinstall CD sent with the computer and the windows 7 recovery disc I created won't boot. The drive does attempt to read them but no screen.....just the "no digital signal" message then eternal blackness.
It astounds me that Dell releases software that damages their own computers. Almost seems like complete ineptitude or unscrupulous business practices....I hope it's neither.
If it is the mobo then it's either a new dell mobo or upgrade. with an upgrade I fear that the OS that I paid for to use on this computer may not be able to be reloaded onto this computer. If it comes to that I'll have to have my brother in law look over the contract (hepls to have contract lawyers as family). It hardly seems ethical to set up the software to not be able to be used on the same machine purchased with replacement hardware due to damage that their software caused.
sent order # info to Chris M in a pm this morning. Lets see if Dell does anything with regards to releasing a bios update that they acknowledge damages equipment.
Update......Chris is going to send a 1 time replacement mobo that I can have installed......or I can pay the $250 to get it "recertified".......I'm assuming this means the 3 year warranty put in place retroactively but was told I'd have to call to find out from another department.
Hopefully this fixes the problem that the bios install appears to have caused.
The policy going forward on all Alienware models is that since we do not automatically "push/force" a Bios update on your system, we are not obligated to the replace the motherboard if the Bios update fails. I need more information to investigate this. Send me the following via private message. Click my username, click Add as Friend and then Start a Conversation - Email Address: Name: Shipping Address: Phone Number: Computer Service Tag number:
I am having the same issue. I updated the bios this morning and now I have five beeps and nothing on screen. The fans come on but nothing else but five beeps. I replaced the battery, to no avail. I know mine is out of warranty, since I bought this desktop in 2010, but what can be done to correct this issue, as the bios update was not issued by me? Please help.
Klonex
2 Posts
0
August 29th, 2011 13:00
sorry this happened to you, this has also happened to me. though i did manage to resolve this by doing a system diagnostic test for the BIOS and the fans to see if something was wrong with them. if you can't go to the boot menu, try and boot it from your cd, it might take a couple of tries though when you do go to the "symptom tree" and test the BIOS and FAN there.
sadly like yours after a year of using my aurora is has stopped working completely and it just a paper weight too.
last time i will ever buy a dell.
Tesla1856
8 Wizard
•
17.3K Posts
0
August 29th, 2011 14:00
If you still can't get the initial BIOS screen to appear, sounds like you "bricked" or killed the motherboard due to the initial failed BIOS update.
Unfortunately, this is fairly common... Just seach the forum and you will see what I mean.
If you are in warranty, contact Dell phone support. If out-of-warranty contact Dell-Chris-M and see if he can help you get this straightened out. Even if out-of-warranty, with the long history of problems you have had ... you might want to contact Dell phone support anyway and ask for a supervisor.
If you ever do get a working motherboard installed ... don't ever try to update the BIOS.
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 29th, 2011 16:00
The replacement PC would absorb the original warranty you purchased. Is it in or out of warranty? Send me the original and replacement service tags or the Order number in a private message and I can look it up. Also include the following -
Email Address:
Name:
Shipping Address:
Phone Number:
PC Service Tag numbers:
Reason: Bios update failed corrupting the motherboard CMOS
Mr MT
5 Posts
0
August 29th, 2011 16:00
Thanks for the reply......sadly both the OS reinstall CD sent with the computer and the windows 7 recovery disc I created won't boot. The drive does attempt to read them but no screen.....just the "no digital signal" message then eternal blackness.
It astounds me that Dell releases software that damages their own computers. Almost seems like complete ineptitude or unscrupulous business practices....I hope it's neither.
If it is the mobo then it's either a new dell mobo or upgrade. with an upgrade I fear that the OS that I paid for to use on this computer may not be able to be reloaded onto this computer. If it comes to that I'll have to have my brother in law look over the contract (hepls to have contract lawyers as family). It hardly seems ethical to set up the software to not be able to be used on the same machine purchased with replacement hardware due to damage that their software caused.
Mr MT
5 Posts
0
August 31st, 2011 09:00
sent order # info to Chris M in a pm this morning. Lets see if Dell does anything with regards to releasing a bios update that they acknowledge damages equipment.
Mr MT
5 Posts
0
September 1st, 2011 14:00
Update......Chris is going to send a 1 time replacement mobo that I can have installed......or I can pay the $250 to get it "recertified".......I'm assuming this means the 3 year warranty put in place retroactively but was told I'd have to call to find out from another department.
Hopefully this fixes the problem that the bios install appears to have caused.
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 2nd, 2012 08:00
ghugheyjr,
The policy going forward on all Alienware models is that since we do not automatically "push/force" a Bios update on your system, we are not obligated to the replace the motherboard if the Bios update fails. I need more information to investigate this. Send me the following via private message. Click my username, click Add as Friend and then Start a Conversation -
Email Address:
Name:
Shipping Address:
Phone Number:
Computer Service Tag number:
ghugheyjr
1 Message
0
August 2nd, 2012 08:00
I am having the same issue. I updated the bios this morning and now I have five beeps and nothing on screen. The fans come on but nothing else but five beeps. I replaced the battery, to no avail. I know mine is out of warranty, since I bought this desktop in 2010, but what can be done to correct this issue, as the bios update was not issued by me? Please help.
quattro007
1 Message
0
March 19th, 2016 20:00
Aloha Sir,
I have updated my Aurora R2 from Bios a04 to a11. When I tried to reboot it only shows black screen.
I have tried the cmos jumper and removing the battery for an hour without change.
Please help.
Thanks
aaron donesley
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