Alienware Aurora (R3) - Issues with USB 3.0

Question

Hi Everyone Been a while since posted, just got the above desktop (good postage time) and am having issues with the USB 3.0 ports on it.  I have a iomega USB3.0 removable hard disk and every time I plug it into a usb 3.0 port it doesn't work properly, what I mean the connection to the device bombs out. I also have a wireless adapter into the front USB 2.0 port and this loses connection every time it 3.0 port bombs, I've tried both the front and back ports and recieved the same issue. To verfiy it wasn't the removable hard disk I tried it on my Dell L701X laptop (with USB 3.0) and the device works fine. Here is what I've tried: Updating drivers from here: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/19880/eng/USB3_allOS_2.1.19.0_PV.exe&lang=eng&Dwnldid=19880 Tried different ports The device works in the same 3.0 slot using a 2.0 cable (but obviously want it to go to 3.0) Tested device in another port Flesh install of Win7 professional Here is the Spec of my Desktop: 525W i5-2500k 4GB Ram 1333MHz Dual Channel memory 1GB Nvida GTX460 Hard drive = 500GB Serial ATA (7200RPM) Unsure what other information would be useful, any advice would be welcome, I've heard mentioned of changing the slots on the Motherboad so instead of using USB 1 & 2 but leaving 3, you instead use 1 & 3 but leave 2, unsure how I would do this.

Mark - XPS630 · Answer

To add, on the back port it managed 3-4 seconds of transfer before bombing out

1Tdubb1 · Answer

Mark, Have you resolved your issue? What BIOS rev is your Aurora system at?

scousetomo · Answer

i have the same issue with my front 3.0 port my external hard drive sometimes it dissapears then the drive shows back up its very flustrating ive got a sata 3.0 dock in the back port ive swapped them around but its just that front im having issues with

Tesla1856 · Answer

These posts are more than a year old, but I don't see a resolution. Is there one? I have the same problem - USB 3.0 ports (front and rear) do not function when using a USB 3.0 cable (ports work with USB 2.0 cables). I have tried two different external docks and cables with no luck.

Bob.

Aurora R3

i7-2600k

W7 Pro 64 bit

16GB RAM

Is the Aurora R3 USB 3.0 identified as a NEC or Renesas controller?

What controller firmware and driver version are you using?

What Docks are you using?

Have you tested Docks on other machine with USB 3.0 ports? Do they work there?

reslaire · Answer

These posts are more than a year old, but I don't see a resolution. Is there one? I have the same problem - USB 3.0 ports (front and rear) do not function when using a USB 3.0 cable (ports work with USB 2.0 cables). I have tried two different external docks and cables with no luck.

Bob.

Aurora R3

i7-2600k

W7 Pro 64 bit

16GB RAM

reslaire · Answer

Renesas controller

2.0.4.0 driver version (latest, as far as I can tell)

3.0 equiped dock is Syba, I think (I am at work), but my new 1TB external Seagate 3.0 drive will also not work with its 3.0 cable

No. I only have one machine with USB 3.0 - R3

Tesla1856 · Answer

Renesas controller

2.0.4.0 driver version (latest, as far as I can tell)

Of what Dell has posted yes, but in relation to Renesas ... very old.

You need to identify exact Renesas chip. You might have to look on motherboard with flashlight and magnifying glass.

If NEC uPD720200 or uPD720200a, that would be like my StarTech PCIe USB3.0 2-Port Card (PEXUSB3S2) with uPD720200a.

I run Renesas driver v2.1.39.0 - 8/21/2012

http://www.station-drivers.com/page/renesas.htm

I DO NOT think I would try the separate firmware update since your USB 3.0 Renesas circuit is on motherboard ... unlike mine which is a standalone "reference design" PCIe card.

Locked Topics – Alienware General

Was this post helpful?