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31435
June 7th, 2013 08:00
Alienware Aurora R3 keeps freezing
I have an Alienware aurora R3 that has been working fine for the past 2 years, and just recently last night, it froze completely so I hard reset it and today when I was using it this morning, it froze again. I haven't had this problem before and I don't know whats causing it. Any help?
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DELL-Chris M
Community Manager
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56.9K Posts
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June 7th, 2013 08:00
bob2129,
Use the Owners Manual to read up on opening the tower. Once off and open, use compressed air to blow out all of the dust in all fans etc. While you are in there, reseat all cabling, cards, etc.
bob2129
2 Posts
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June 7th, 2013 18:00
Alright I will try and see if it works.
Alienware-Alexa1
361 Posts
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June 13th, 2013 13:00
Hi Bob2129,
Go to:
Control Panel / System
Does your computer has a Windows Experience Index score?
judy270
2 Posts
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June 25th, 2013 13:00
I'm having similar issues. My computer freezes once a day and the system makes a loud noise, quiets and loud noise over and over again. I can't move my mouse. All I can do is manually turn it off and turn it back on. Initially I thought it was the mcafee scan, then I disabled that and the problem still persists once a day.
My windows experience index score is 5.9 and I have the Alienawre Aurora R3.
Judy
Tesla1856
8 Wizard
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17.1K Posts
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June 25th, 2013 14:00
I suggest you start your own thread.
Does your Aurora R3 still have an active Dell Extended warranty?
What is your skill level with working inside computer hardware?
Tesla1856
8 Wizard
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17.1K Posts
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June 25th, 2013 15:00
judy270
2 Posts
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June 25th, 2013 15:00
Entry level, but may be able to outsource this task to someone else.