Alienware Aurora R4 Max Memory Only Showing 16GB instead 32GB

Hello,

Does it detect 16GB in Windows or also on the BIOS? There should be an option that says “Total memory”. Does it show 16GB is there as well?

You could also try testing the modules 2 at a time to see if the problem is with one of the modules.

If needed, you can update the system BIOS from our website (If you have an out of date version and need to update to the latest, make sure to go 1 by 1 until A11 version to avoid any problems)

You can also try doing a power drain. To perform a power drain, follow the steps below.

• Turn the system off and disconnect the power cord. 
• Disconnect all external devices (mouse, keyboard, monitor, etc)
• Press and hold the power button for 1 minute.
• Connect everything again and turn on the system.

Ok thanks will try the power drain, will update you later tonight when i get home, thank you so much, i have updated bios

power drain did not work, same 16GB memory showing? Any other ideas please. Thanks

This is a new machine?

Thanks for the update,

Were you able to test 2 modules at a time? Just to rule out any failure with the memory itself.

tested 1 and 2 modules at a time

Not a new machine

Thank you for the update. Would you please send me your Service Tag though a personal message so we can further review your case?