My power supply is supposed to have a maximum of 12V. It turned out that it was fluctuating between 14V and 16V. We came to this conclusion through the Alienware support screen share program.
They did a remote diagnosis on mine a couple months ago when I started having freeze up right after i got my R4. The tech downloaded a couple programs and one showed the power supply voltages. The 5+V was only reading 3.3-3.4 volts. He said my power supply was defective and causing the issue. They sent me a new PS and I installed it. Guess what? Same voltage readings and still having random freeze ups!
I updated dated to BIOS A05 (from BIOS A02) but when playing a game (Ghost Recon Future Soldier) the screeen turned grey and I couldn't exit the game at all. (Tried both alt + tab and ctrl+alt+del.)
The system didn't restart and the video went (to the grey screen) but there was audio being replaying over and over again. In the game I was on the street of Venezuela and there was a radio on in the background, the game kept repeating a sequence of audio around 6 seconds long.
HollowIchi1931
3 Posts
0
August 27th, 2012 13:00
My power supply is supposed to have a maximum of 12V. It turned out that it was fluctuating between 14V and 16V. We came to this conclusion through the Alienware support screen share program.
StevenC56
2 Intern
•
171 Posts
0
August 27th, 2012 16:00
They did a remote diagnosis on mine a couple months ago when I started having freeze up right after i got my R4. The tech downloaded a couple programs and one showed the power supply voltages. The 5+V was only reading 3.3-3.4 volts. He said my power supply was defective and causing the issue. They sent me a new PS and I installed it. Guess what? Same voltage readings and still having random freeze ups!
corkman111
28 Posts
0
September 3rd, 2012 13:00
I updated dated to BIOS A05 (from BIOS A02) but when playing a game (Ghost Recon Future Soldier) the screeen turned grey and I couldn't exit the game at all. (Tried both alt + tab and ctrl+alt+del.)
The system didn't restart and the video went (to the grey screen) but there was audio being replaying over and over again. In the game I was on the street of Venezuela and there was a radio on in the background, the game kept repeating a sequence of audio around 6 seconds long.
corkman111
28 Posts
0
September 4th, 2012 07:00
Could the PSU be the problem?