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28 Posts
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43218
August 11th, 2012 16:00
Alienware Aurora R4 crashing during multiple games and browsing
Plus the Event Viewer in Microsoft shows these crashes when I open the program. They say the source of the critical event is "Kernel-Power". I've had 14 of these errors since I got my Aurora R4. When the system restrarts the Alienware Head (which lowers the CD/DVD tray) flashes Orange on and off till the desktop screen appears.
I was playing Splinter Cell 1 (an easy game to handle, VERY easy with GTX 580) last month, game froze and the system restarted itself. On Crysis 2 (twice) the screen just went blank and the system restarted. Lately i've just been browsing Firefox and the system becomes non-responsive and shuts down and restarts by itself, despite no commands from me.
Plus I was playing Skyrim today and when I left an area through a door the loading screen wouldn't come up, the fading game picture before the loading screen stays on my monitor and the game is unresponsive. Pressing ctrl+alt+del took it to the loading screen once and the game resumed. The same problem then occured twice afterwards, and pressing ctrl+alt+del (the previous solution) just left the game close down by itself, during the middle of me leaving an area. All this today.
What can I do? I've not installed any updates to my system from a CD, so this is the default Aurora R4. I ordered around the start of January, got it Febuary the 8th. This is no good, I want it to be fixed and work properly.
0 events found
HollowIchi1931
3 Posts
0
August 27th, 2012 13:00
My power supply is supposed to have a maximum of 12V. It turned out that it was fluctuating between 14V and 16V. We came to this conclusion through the Alienware support screen share program.
StevenC56
2 Intern
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171 Posts
0
August 27th, 2012 16:00
They did a remote diagnosis on mine a couple months ago when I started having freeze up right after i got my R4. The tech downloaded a couple programs and one showed the power supply voltages. The 5+V was only reading 3.3-3.4 volts. He said my power supply was defective and causing the issue. They sent me a new PS and I installed it. Guess what? Same voltage readings and still having random freeze ups!
corkman111
28 Posts
0
September 3rd, 2012 13:00
I updated dated to BIOS A05 (from BIOS A02) but when playing a game (Ghost Recon Future Soldier) the screeen turned grey and I couldn't exit the game at all. (Tried both alt + tab and ctrl+alt+del.)
The system didn't restart and the video went (to the grey screen) but there was audio being replaying over and over again. In the game I was on the street of Venezuela and there was a radio on in the background, the game kept repeating a sequence of audio around 6 seconds long.
corkman111
28 Posts
0
September 4th, 2012 07:00
Could the PSU be the problem?