Update: We can't get into boot options ect. and the machine's behavior doesn't change when the (only) hard-drive is removed; so that essentially rules out the hard-drive or anything on it as the problem, as best as I can figure, leaving the motherboard or the BIOS as the likely issue.
Any thoughts from people who know what they're talking about?
Follow the instructions here to run an ePSA diagnostic to check for hardware errors. If nothing comes, try a clean Windows installation as explained in this video.
Hi , Try this ,unplug/ detach all accessories other than mouse, keyboard, monitor, make sure there is no memory cards etc left in slots and try to boot. I've had that happen before when boot order had changed due to an external drive.
Mnethses
11 Posts
0
August 5th, 2014 22:00
We eventually figured out he over filled his hard drive to the point windows couldn't boot; hopefully this information helps someone else.
Mnethses
11 Posts
0
July 21st, 2014 13:00
Update: We can't get into boot options ect. and the machine's behavior doesn't change when the (only) hard-drive is removed; so that essentially rules out the hard-drive or anything on it as the problem, as best as I can figure, leaving the motherboard or the BIOS as the likely issue.
Any thoughts from people who know what they're talking about?
Alienware-Naomi
4 Operator
•
1.8K Posts
0
July 22nd, 2014 14:00
Hi!
Follow the instructions here to run an ePSA diagnostic to check for hardware errors. If nothing comes, try a clean Windows installation as explained in this video.
Let me know how it goes!
scrappylucie
3 Posts
0
July 26th, 2014 11:00
Mnethses
11 Posts
0
July 26th, 2014 23:00
@ Alienware-Naomi Hi thanks for the response, but as I said, we can't get into the boot menu.
@Scrappylucie thanks for the tip, we just happened to do this while originally trying to diagnose the problem.
The machine has been delivered to a PC repair place, hopefully they can fix it.