Alienware Aurora R4 restarts when shutting down

Question

I've already looked this up and done what dell has said to do and I still have this problem. I click shut down and everything works normally, for a while. Then it beeps, the alienware logo on the front of the computer flashes between blue and orange and the computer finally restarts. It usually shuts down on the second try, usually but not always. Anyone else have this problem and know how to fix it? I spent $1800 on this. Does Dell have no quality control? After this I'm building my own computers, this is just ridiculous.

Milena M458 · Answer

Hello Cygnus95! I apologize for the inconvenience! Have you reset the cmos battery or have you tried to unplug the LAN cable and then turn off the computer?

Cygnus95 · Answer

How do I reset the battery? Would I have to unplug the cable every time I shut off my computer?

Milena M458 · Answer

You have to open the side panel, and in top of the video card you will find the coin battery, remove it and put it back in.

And if the issue got resolved by removing the LAN cable then we need to change a setting on the device manager.

Cygnus95 · Answer

I've waited a few days before responding to see if your advice worked. I puled the cable while shutting down my computer a few days ago and sense then it hasn't restarted. Still, sometimes it goes a few days with no problems so I don't want to say the issue's completely fixed. I need to change settings I guess?

Cygnus95 · Answer

I just wanted to say that last night my computer restarted again. I'll try resetting the battery next time I clean it, probably sometime in the next couple weeks.

tommy618 · Answer

I have the same problem on my machine.  Does taking the battery out work?  Please help.

Tesla1856 · Answer

I have the same problem on my machine. Does taking the battery out work? Please help.

Please start your own thread.

Have you run ePSA Hardware Diags (outside of Windows)?

Have you run Dell Online Diags ?

Do you see anything in Event Viewer or is machine throwing a fast BSOD during shut-down?

isatechinc · Answer

To anyone having this issue and an alienware desktop. If you press shutdown and it restarts it's the panel that controls the led. So the easy fix is move one of the three small switches on the card located on that panel. Those small switches control the led light color. When u do this. It will reset it and our computer would shut down normally. Hope I can help

tommy618 · Answer

Can you provide more details on this?  Which panel for which LED?  A diagram would be best but any more info would help, thanks. FYI, my alienware still restarts sometimes when I want it to shut down.

isaitech · Answer

np man. it just changes the color. it usually have three colors blue red and green

isaitech · Answer

You will see this card onone of the walls of the computer. Move the switches and itll fix your issue

tommy618 · Answer

OK, I will try it tonight.  By moving the switches, does it disable or alter the LED lights? Thanks for the quick reply.

Cygnus95 · Answer

Thanks for posting that. I'll give it a shot next time I clean my PC.

Though it's probably worth saying that this problem has just about gone away for me. It only very, very rarely restarts anymore. I have no idea why it just stopped, but it did. Like I said, I'll try this anyway. So, thanks.

tommy618 · Answer

I don't see it when I open my left side panel.  So is there another way to fix my shut down problem? Thanks.

tommy618 · Answer

Just opened the computer but I failed to locate this part.  Can you please provide more detail?  Thanks.

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