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26693
October 20th, 2013 16:00
Alienware Aurora - Turns on with no display
Alienware Aurora turns on but there is no display. I have tried two different monitors and leads. I cannot try running in Safe Mode as there is no display.
No Events found!
hontoir
5 Posts
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October 21st, 2013 02:00
The power lights appear to be steady, however, the caps lock key produces no response.
I have reseated all of the above and the graphics card. No change.
DELL-Sujatha K
Community Manager
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3.3K Posts
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October 21st, 2013 02:00
Hi hontoir,
If the power LED is steady on the tower and LED on the monitor is on or blinking amber, press caps lock key on the keyboard and check the response. Reply with the status.
Also reseat memory, HDD, CD/DVD drive and check. Click on the link below for service manual.
http://bit.ly/ZwqtG3
Let me know the status after reseating the following parts.
Milena M458
4 Operator
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2.7K Posts
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October 21st, 2013 13:00
Hello hontoir!
Have you tried testing the video card in a different port?
hontoir
5 Posts
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October 21st, 2013 15:00
Milena,
Yes it was tried in the secondary slot.
Milena M458
4 Operator
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2.7K Posts
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October 22nd, 2013 15:00
As well you can try resetting the cmos battery.
Let us know if this works
hontoir
5 Posts
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October 24th, 2013 08:00
Resetting the cmos battery allowed the computer to boot and there was display. Once I had connected the keyboard it continued to boot and then the display stopped working again.
hontoir
5 Posts
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October 25th, 2013 08:00
I have tried this again with exactly the same results.
Milena M458
4 Operator
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2.7K Posts
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October 25th, 2013 14:00
Could you please send me a PM with your service tag to check if there is something else that I could do to help you.