Alienware Command Center not working on M17x R4

mydog2409,

What version of the Command Center did you load from the File Library? Have you tried creating a new theme from AlienFX?

Hello mydog2409 ,

Try one more time.

- Uninstall the command center

- Power drain: Unplug ac adapter and any external devices, remove battery, press and hold the power button for 30 seconds.

- Reinstall the command center.

Hello Karen,

After uninstalled Command Center again, I cannot find anything to remove in both:

14.  From the Windows Explorer, access the path "C:/ProgramData/Alienware/CommandCenter/ThermalControls" and delete the Profile.xml file

and

15.  From the Windows Explorer, access the path "C:/Users/ /AppData/Local/Alienware/Alienware AlienFX/Themes" and delete all .ath extension files

Anyway, I still continue following your instruction but still no luck. Are there any options left for me?

Try the AlienFxTester.exe located in the command center installation path. If it fails then we might need to do a hardware replacement. If that's the case, send me a PM and I'll be glad to help you with that.

Hello Porras,

The AlienFxTester.exe gave me this result:

Firmware upgrade was automatically skipped and cannot be run, and it fail to set the LEDs to red or any other colors. It is also noted that my LEDs are functional because it still shown the color from my last working quick change theme. Now it just keeping that theme and cannot be changed.

That's weird, have you tried reinstalling Windows?

I have reinstalled Windows more than 4 times for the past 3 months. If this issue really needs reinstallation, I think I will pass that and leave it be.

Thanks for the help anyway.

CONTROL CENTER :P

sounds like me having to reinstall windows! can anybody tell me how to fix this!

[04/27/13 03:57:43] Update Package Execution Started
[04/27/13 03:57:43] Original command line: "D:\Programs\Alienware Control Center.EXE"
[04/27/13 03:57:43] DUP Framework EXE Version: 3.0.93.1
[04/27/13 03:57:43] DUP Release: X6VV1X00-00
[04/27/13 03:57:43] Intializing framework...
[04/27/13 03:57:43] Server Infastructure Detected...Proceeding with PM Module...
[04/27/13 03:57:43] Querying if HAPI is Installated...
[04/27/13 03:57:43] HAPI is not present in the System, Preparing to Install HAPI...
[04/27/13 03:57:43] Creating Temp Directory to Extract HAPI.
[04/27/13 03:57:43] Temp Directory for HAPI Extraction created Successfully at :C:\Windows\temp\{BFBC17D7-8A91-4BEC-A0D4-A0F4ABF4E662}
[04/27/13 03:57:43] Extracting HAPI from Resource at:C:\Windows\temp\{BFBC17D7-8A91-4BEC-A0D4-A0F4ABF4E662}
[04/27/13 03:57:43] HAPI Extracted Successfully from Resource at:C:\Windows\temp\{BFBC17D7-8A91-4BEC-A0D4-A0F4ABF4E662}
[04/27/13 03:57:43] Preparing path to Unzip HAPI Installer from HAPI.zip
[04/27/13 03:57:43] HAPI Installer Successfully Unzipped to HAPI folder, from HAPI.zip at:C:\Windows\temp\{BFBC17D7-8A91-4BEC-A0D4-A0F4ABF4E662}
[04/27/13 03:57:43] Before Installing HAPI, Checking if HAPI Installation is in Progress Via Other Instance
[04/27/13 03:57:43] No Concurrent Instance of HAPI Installation is in progress OR  HAPI is getting installed for the First time.
[04/27/13 03:57:43] Preparing to Install HAPI
[04/27/13 03:57:51] weInstallHAPI=true & HAPI Installated SuccessFully.
[04/27/13 03:57:51] Querying Personality Module for data via ..GetPersonalityInfo()
[04/27/13 03:57:51] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[04/27/13 03:57:51] Failed to obtain Personality Information
[04/27/13 03:57:51] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().
[04/27/13 03:57:54] logo.png
[04/27/13 03:57:57] User Command: attended
[04/27/13 03:57:57] DUP Capabilities Value: 44040191 (0x29FFFFF)
[04/27/13 03:57:57] DUP Vendor Software Version: 2.8.10.0
[04/27/13 03:57:57] Local System/Model Compatible with this Package? Yes
[04/27/13 03:57:57] Local System OS Version: 6.2.0.0
[04/27/13 03:57:57] OS Compatible with this Package? Yes
[04/27/13 03:57:57] Local System OS Language: EN
[04/27/13 03:57:57] Language Compatible with this Package? Yes
[04/27/13 03:57:58] Identified Behavior : attended
[04/27/13 03:57:58] Temporary payload log file name: C:\ProgramData\dell\drivers\Alienware Control Center\DUP6AA7.tmp
[04/27/13 03:57:58] Translated Command Line : setup.exe /Verbose""C:\ProgramData\dell\drivers\Alienware Control Center\DUP6AA7.tmp""
[04/27/13 03:57:58] Path : C:\ProgramData\dell\drivers\Alienware Control Center
[04/27/13 03:57:58] Identified Behavior : attended
਍਍[04/27/13 04:00:10] Update Package Execution Started
[04/27/13 04:00:10] Original command line: "D:\Programs\Alienware Control Center.EXE"
[04/27/13 04:00:10] DUP Framework EXE Version: 3.0.93.1
[04/27/13 04:00:10] DUP Release: X6VV1X00-00
[04/27/13 04:00:10] Intializing framework...
[04/27/13 04:00:10] Server Infastructure Detected...Proceeding with PM Module...
[04/27/13 04:00:10] Querying if HAPI is Installated...
[04/27/13 04:00:10] HAPI already Installated...
[04/27/13 04:00:10] Querying Personality Module for data via ..GetPersonalityInfo()
[04/27/13 04:00:10] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[04/27/13 04:00:10] Failed to obtain Personality Information
[04/27/13 04:00:10] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().
[04/27/13 04:00:13] logo.png
[04/27/13 04:00:15] User Command: attended
[04/27/13 04:00:15] DUP Capabilities Value: 44040191 (0x29FFFFF)
[04/27/13 04:00:15] DUP Vendor Software Version: 2.8.10.0
[04/27/13 04:00:15] Local System/Model Compatible with this Package? Yes
[04/27/13 04:00:15] Local System OS Version: 6.2.0.0
[04/27/13 04:00:15] OS Compatible with this Package? Yes
[04/27/13 04:00:15] Local System OS Language: EN
[04/27/13 04:00:15] Language Compatible with this Package? Yes
[04/27/13 04:00:17] Identified Behavior : attended
[04/27/13 04:00:17] Temporary payload log file name: C:\ProgramData\dell\drivers\Alienware Control Center\DUP334F.tmp
[04/27/13 04:00:17] Translated Command Line : setup.exe /Verbose""C:\ProgramData\dell\drivers\Alienware Control Center\DUP334F.tmp""
[04/27/13 04:00:17] Path : C:\ProgramData\dell\drivers\Alienware Control Center
[04/27/13 04:00:17] Identified Behavior : attended
[04/27/13 04:01:04] Append Vendor Software Log: C:\ProgramData\dell\drivers\Alienware Control Center\DUP334F.tmp
[04/27/13 04:01:04] 
--- Start of Vendor Software Log ---

[04/27/13 04:01:04] 
--- End of Vendor Software Log ---

[04/27/13 04:01:04] Vendor Software Return Code: 1203
[04/27/13 04:01:04] logo.png
[04/27/13 04:01:04] Name of Exit Code: UNKNOWN_OPTION
[04/27/13 04:01:04] Exit Code set to: 11 (0xB)
[04/27/13 04:01:04] Result: FAILURE
[04/27/13 04:01:07] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware Control Center.txt
[04/27/13 04:01:20] Name of Exit Code: UNKNOWN_OPTION
[04/27/13 04:01:20] Execution terminated at date-time 04/27/13 04:01:20
[04/27/13 04:01:20] ######

਍਍[04/27/13 04:09:57] Update Package Execution Started
[04/27/13 04:09:57] Original command line: "D:\Programs\Alienware Control Center.EXE"
[04/27/13 04:09:57] DUP Framework EXE Version: 3.0.93.1
[04/27/13 04:09:57] DUP Release: X6VV1X00-00
[04/27/13 04:09:57] Intializing framework...
[04/27/13 04:09:57] Server Infastructure Detected...Proceeding with PM Module...
[04/27/13 04:09:57] Querying if HAPI is Installated...
[04/27/13 04:09:57] HAPI already Installated...
[04/27/13 04:09:57] Querying Personality Module for data via ..GetPersonalityInfo()
[04/27/13 04:09:57] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[04/27/13 04:09:57] Failed to obtain Personality Information
[04/27/13 04:09:57] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().
[04/27/13 04:09:57] logo.png
[04/27/13 04:10:03] logo.png
[04/27/13 04:10:49] logo.png
[04/27/13 04:10:54] User Command: attended
[04/27/13 04:10:54] DUP Capabilities Value: 44040191 (0x29FFFFF)
[04/27/13 04:10:54] DUP Vendor Software Version: 2.8.10.0
[04/27/13 04:10:54] Local System/Model Compatible with this Package? Yes
[04/27/13 04:10:54] Local System OS Version: 6.2.0.0
[04/27/13 04:10:54] OS Compatible with this Package? Yes
[04/27/13 04:10:54] Local System OS Language: EN
[04/27/13 04:10:54] Language Compatible with this Package? Yes
[04/27/13 04:10:57] Identified Behavior : attended
[04/27/13 04:10:57] Temporary payload log file name: C:\ProgramData\dell\drivers\Alienware Control Center\DUPF4FE.tmp
[04/27/13 04:10:57] Translated Command Line : setup.exe /Verbose""C:\ProgramData\dell\drivers\Alienware Control Center\DUPF4FE.tmp""
[04/27/13 04:10:57] Path : C:\ProgramData\dell\drivers\Alienware Control Center
[04/27/13 04:10:57] Identified Behavior : attended
[04/27/13 04:11:06] Append Vendor Software Log: C:\ProgramData\dell\drivers\Alienware Control Center\DUPF4FE.tmp
[04/27/13 04:11:06] 
--- Start of Vendor Software Log ---

[04/27/13 04:11:06] 
--- End of Vendor Software Log ---

[04/27/13 04:11:06] Vendor Software Return Code: 1203
[04/27/13 04:11:06] logo.png
[04/27/13 04:11:06] Name of Exit Code: UNKNOWN_OPTION
[04/27/13 04:11:06] Exit Code set to: 11 (0xB)
[04/27/13 04:11:06] Result: FAILURE
[04/27/13 04:11:08] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware Control Center.txt


PLEASE GET BACK TO ME! THATS WHAT HAPENS WHEN I TRY TO INSTALL ALIENWARE

Did you ever figure out what the problem was with the lights? my Alienware 17 is doing the exact same thing, I cant change the lights anymore and I have uninstalled the command center and re installed it but no luck, if you did fix it how did you do it?? or did you have to call Alien ware support to figure it out?

Yeah I'm curious myself. Are these new machines?