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Alienware Desktops MIO (Master Input/Output) Troubleshooting and Policy

Part numbers
P0GVP = Aurora-R1, Aurora-R2
2JXP2 = Aurora-R1 ALX, Aurora-R4 ALX
V51MH = Aurora-R3, Aurora-R4
M5VF8 1.1, FMDKG 1.10, FDNW2 1.2 = Area 51-R1
FWKNT 1.1, CR1KN, 604GC 2.0 = Area 51-R1 ALX

Before opening the case cover, try this to fix your MIO board issues =
* Turn the system off
* Disconnect the power cord from the rear of the PC
* Press and hold in the power button for one minute (yes, it is a long time)
* Reconnect the power cord to the PC
* Turn the system on

Diagnostics
* Restart the PC
* Press F12 at the BIOS screen
* Cursor down to the Utility Partition [press Enter]
* Run the diagnostics on the MIO board. This will test it and sometimes reset it so that it will work the next time the Command Center is loaded fresh. Post the results

MIO Diagnostics from within windows
* Do a search for AlienwareAlienFXTester.exe and run it. Post the results

Jumper Reset
* Shutdown the PC
* Open the case cover and find the MIO board
* Locate the green plastic jumper on the MIO board
* The jumper is on pins 1/2
* Remove the jumper
* Turn the system on. Once into Windows, do a proper shutdown (turn power off)
* Place the jumper on pins 2/3
* Turn the system on. Once into Windows, do a proper shutdown (turn power off)
* Return the jumper to pins 1/2
* Turn the system on

1. If you are inside the warranty period and were told by Dell Technical Support to load the MIO board driver from the CD or the Dell File Library, and the installation renders the MIO board corrupt, Dell will replace the MIO board via an onsite technician.
2. If you are inside the warranty period and loaded the MIO board driver from the CD or the Dell File Library WITHOUT any direction from Dell Technical Support, and the installation renders the MIO board corrupt, Dell will ship you the MIO board. You will need to do the installation.
3. The policy is firm and we cannot go around it. If you are outside the purchased warranty period, regardless of whether you used the CD or the Dell File Library, and the installation renders the MIO board corrupt, you must purchase the MIO board and replace it yourself.

Pictures in this order =
R1/R2
R3/R4
Area 51-R1

MIOR1R2.JPG


MIOR3R4.JPG
MIOR3R4details.JPG

MIOArea51R1.JPG

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