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38701
February 9th, 2013 22:00
Alienware Fx not working on the actual desktop.
Hi Alien ware community,
For the past few days I have been quite worried with my system and I really do not have a clue to what is going on. First of all my AlienFx is not working, I mean the Alien ware mouse and keyboard are just fine but the desktop is the problem. When I open up the Command center, I cannot switch to the desktop picture on the top right which allows you to see your desktop and change its colors,.Etc. But all I see is a little Question mark and it does not let me click on it, again I see the mouse Icon and the keyboard icon its just the desktop. Also when I completely turn off my system, the Alienfx lights come on like if it was on sleep mode which it is not. I have tried to re-install a couple of times but no luck. Any suggestion would help Thank you.
morblore
2 Intern
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2.4K Posts
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February 10th, 2013 20:00
Hello
Reboot and hit f12. Then scroll down and run the PSA test. This will test the board along with everything else in the system to make sure it's working as it should be. The test can take a long time to complete.
Run Built-In Diagnostics for Your System:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787&DoNotRedirect=y
If everything passes then try reinstalling the ACC software. Uninstall it first. Try reinstall the .Netframework 4 too.
.NET framework 4 download: http://www.microsoft.com/en-us/download/details.aspx?id=17851
Aceassasin321
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February 11th, 2013 14:00
I tried everything you said, but sadly nothing seemed to work. Everything passed on the PSA test. I re installed both Net framework and ACC software and still nothing. Have any other Ideas? Thanks for your time.
Tesla1856
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17.1K Posts
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February 11th, 2013 15:00
What exact machine is this and what version of Command Center are you using?
DELL-Kanndy M
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February 12th, 2013 11:00
Hi there!
I just sent you a PM, please check your inbox.
Tesla1856
8 Wizard
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17.1K Posts
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February 13th, 2013 13:00
Press F12 on Boot
Boot to Utility Partition
Test System - Diagnostics
Custom Test
CPU Fan on/off
- This test will speed up and slow down System/Radiator fan. Mine shows between 1200-4000 rpm
- - You might have to exit Diags and reboot to get fan speed back down to normal.
There is another test right below it that will show stats on all sensors/fans. Maybe run that one first. In this test, the "CPU Fan" is correctly called "System Fan".
You can also play with the lights while in there to make sure the MIO-Board is working.
You can also burn a bootable CD with the latest version of Dell-AW Diagnostics, and use that instead.
Details about each test:
Sensors Test
-------------
- System Fan (Correct name for Radiator fan)
PWM 100 , RPM 1188
- CPU Pump
PWM 100 , RPM 1404
- the above are correct, but I notice some others are incorrect or miss-placed.
A newer version might have fixes. This is the old version loaded on my Aurora back in 2009.
CPU Fan Test (Incorrect name for System/Radiator fan)
------------
RPMs should be 1200-4000
On-Off test will work (low to high) but might leave fan on high and require a reboot to get back down to normal
Master IO USB Device
-------------------
This test is at the very bottom (might have to scroll down) ... but only if the MIO-Board is detected and not locked up
Aceassasin321
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February 13th, 2013 13:00
I have an Alienware Aurora A4 and im using Version: 2.5.54.0, A07 for the command center. Sorry that I took so long to reply.
Aceassasin321
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February 13th, 2013 13:00
Here are my specs:
Processor
CPU_Name: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
Mother Board:
MB_Manufacturer: Alienware
MB_Product: 07JNH0
Graphics Card:
NVIDIA GeForce GTX 555
Ram:
8gb
Hard Drive(s)
ATA ST31000524AS SCSI Disk Device
Operating system:
Window 7
Tesla1856
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17.1K Posts
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February 13th, 2013 14:00
We posted at the same time .
Yep ... that's an Aurora R4.
Read the rest of my previous post carefully. Run those tests and report back.
Aceassasin321
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February 13th, 2013 18:00
I never actually ran Dell Diags Before, Do you mind explaining to me how to get to it? Ill get back to you with the results as soon as possible.
Tesla1856
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February 13th, 2013 19:00
Aceassasin321
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February 17th, 2013 10:00
Everythings checks out I just couldnt access the MIO-Board.
Tesla1856
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February 17th, 2013 11:00
Aceassasin321
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February 17th, 2013 18:00
en.community.dell.com/.../20190453.aspx
This is the same problem I am going through. You were also the one that helped him. I followed all the steps that you said Until I came up on Select "Boot to Utility Menu" when you hit the F12 key after restart. For some reason I do not get this Option, this is the only thing I see when I press F12 after restart.
Aceassasin321
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February 17th, 2013 18:00
imgur.com/IvL7B9v"> https://ip1.i.lithium.com/d263dab16a6ffcd9ebc4ed76cd18414910c5545d/687474703a2f2f692e696d6775722e636f6d2f49764c374239762e6a7067">" alt="" title="Hosted by imgur.com" />
Tesla1856
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February 17th, 2013 19:00
You have an Aurora R4 (with UEFI). That other person had an older Aurora R1 (with BIOS). You both have the same MIO-Boards. You can follow the same basic troubleshooting
Use ePSA option, Custom Test, etc. (see above).