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5937
May 26th, 2012 02:00
Alienware M14X r2 - upgrading bios to A02 causes computer to freeze
Just recently upgraded my bios to A02 on my Alienware M14X R2 and now I am experiencing freezing on my laptop. Anyone else experiencing this? Where can I get BIOS A01 so I can reinstall it?
Thanks.
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nitrolagy
3 Posts
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June 1st, 2012 03:00
Hi,
I am experiencing the same problem. I had the problem on A01 as well as A02.
My guess is that there is a hardware issue with this release. If you are still under warranty I would recommend trying to get Dell to replace your motherboard and see if this fixes anything.
I will be doing the same, I will let you know if it makes a difference.
Good luck.
j7r888
2 Posts
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June 3rd, 2012 22:00
Hi,
I was told to turn off the speedstep in the bios or reinstall the OS again from scratch (not using the respawn). First, I turn off the speedstep on the existing OS setup and the freezing stopped. I then turned speedstep back on and re-instaled the OS from scratch and the PC also stopped freezing.
Take care.
DELL-Chris M
Community Manager
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June 4th, 2012 14:00
Since you were still up and running, we should have tried to backflash. Anyway, glad it is working. I can only find A02 and A03.
04/30/2012 A02 M14R2A02WIN.exe http://ftp1.us.dell.com/FOLDER00453690M/1/
06/01/2012 A03 M14R2A03WIN.exe http://ftp2.us.dell.com/FOLDER00552584M/1/