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Roygush

1 Message

35902

February 5th, 2013 14:00

Alienware M14x Random/Sudden Shutdown and windows error recovery

Hi guys,

Yesterday i was just minding my own business, watching Californication and the laptop suddenly shut down.

It presented the blue screen with numbers running and then shut down. I turned the computer back on and the windows error recovery screen popped up, so I started windows in normal mode and continued my business. The same thing happened again after a while..

I started running some checks and my warranty is still valid so ill call dell tomorrow. When I put my lid down to put the laptop to sleep and then come back later and re-open the lid, my laptop was shut off and i couldnt get it to work without plugging it to the power. I'd get the windows error recovery screen when I turned it back on.

Today, with a fresh restart and after running the alien auto spy , I put the computer to sleep and the same thing happened again. And throughout the day, the laptop would keep on turning itself off while sleeping.

I've noticed that every time the computer shut down by itself, I've been running on battery, but other than that, I found no other pattern in the random shut downs. 

has anyone here ever had this issue before?

Im afraid that if ill keep using it i will end up destroying it.

Please help...

Roy

Dell-Rajesh R

6 Operator

 • 

3.3K Posts

February 6th, 2013 06:00

Hi Roy,

Follow below steps which can resolve the issue.

Attempt to boot to the Last Known-Good Configuration:

  • Power on the system.
  • Press when the message for troubleshooting and advanced startup options for Windows, press F8 appears.
  • Choose Last Known-Good Configuration.

NOTE: This procedure only works if the system has not successfully booted since any changes were made.

Run Windows Recovery Environment and execute "chkdsk c: /r" to fix the file system and check the hard drive for errors. To run the chkdsk.exe tool, you must start Windows RE.

To do this, follow these steps:

  • Put the Resource DVD Drivers disc in the disc drive, and then start the computer.
  • Press a key when you are prompted.
  • Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  • Click Repair your computer.
  • Click the operating system that you want to repair, and then click Next.
  • In the System Recovery Options dialog box, click Command Prompt.
  • Type chkdsk.exe c: /r, and then press ENTER.

Also, run diagnostics on the computer. Restart the computer by holding the FN and Power button to run the diagnostics.

Awaiting your response!

DELL-Kanndy M

55 Posts

February 6th, 2013 08:00

Hi Roy, You can follow Rajesh’s advice, he gave you good advice. Also, it’s important to gather the blue screen information; this video tutorial will show you how. Finally, since we are dealing with random shutdowns you could check the temps to make sure your laptop is not overheating. :)

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