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May 30th, 2011 03:00

Alienware M15x nVidia GTX260M - Display driver stopped responding and has recovered (nvlddmkm issue!)

Hi everyone,

I've had my notebook for about 1.5 years and its been working fine until recently (past few months) when i started getting some BSODs and "Display driver stopped responding and has recovered".

I assumed it was because I was using the latest nVidia drivers instead of the ones certified by Dell. So i did a rollback to the version recommended by Dell and I still get "Display driver stopped responding and has recovered".

 

When this happens, the whole screen goes black, flickers a couple of times and when it comes back, this little balloon box appears in the lower right corner.

Sometimes, it hangs completely at the black screen and I have to do a hard reboot. Anyone got any idea what is going on?

What does Dell have to say about this?

Here are some more hardware and software details:

NVIDIA System Information report created on: 05/30/2011 21:24:07
System name: CMORBUTT_AW

[Display]
Processor:  Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz (1597 MHz)
Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor:  GeForce GTX 260M
Driver version:  257.38
CUDA Cores:  112
Core clock:  550 MHz
Shader clock:  1350 MHz
Memory clock:  950 MHz (1900 MHz data rate)
Memory interface: 256-bit
Total available graphics memory: 2810 MB
Dedicated video memory: 1024 MB GDDR3
System video memory: 0 MB
Shared system memory: 1786 MB
Video BIOS version: 62.92.96.00.0A
IRQ:   16
Bus:   PCI Express x16 Gen2

[Components]

easyUpdatusAPIU64.DLL  1.1.34.0  Unavailable
WLMerger.exe  1.1.34.0  NVIDIA Update Components
Nvlhr.exe  1.1.34.0  NVIDIA Update Components
daemonu.exe  1.1.34.0  NVIDIA Update Components
ComUpdatusPS.dll  1.1.34.0  NVIDIA Update Components
ComUpdatus.exe  1.1.34.0  NVIDIA Update Components
NvUpdtr.dll  1.1.34.0  NVIDIA Update Components
NvUpdt.dll  1.1.34.0  NVIDIA Update Components
nvui.dll  7.17.12.7061  NVIDIA User Experience Driver Component
nvxdsync.exe  7.17.12.7061  NVIDIA User Experience Driver Component
nvxdplcy.dll  7.17.12.7061  NVIDIA User Experience Driver Component
nvxdbat.dll  7.17.12.7061  NVIDIA User Experience Driver Component
nvxdapix.dll  7.17.12.7061  NVIDIA User Experience Driver Component
NVCPL.DLL  8.17.12.5738  NVIDIA Compatible Windows7 Display driver, Version 257.38
nvCplUIR.dll  3.6.750.0  NVIDIA Control Panel
nvCplUI.exe  3.6.750.0  NVIDIA Control Panel
nvWSSR.dll  6.14.12.5738  NVIDIA Workstation Server
nvWSS.dll  6.14.12.5738  NVIDIA Workstation Server
nvViTvSR.dll  6.14.12.5738  NVIDIA Video Server
nvViTvS.dll  6.14.12.5738  NVIDIA Video Server
nvDispSR.dll  6.14.12.5738  NVIDIA Display Server
NVMCTRAY.DLL  8.17.12.5738  NVIDIA Media Center Library
nvDispS.dll  6.14.12.5738  NVIDIA Display Server
NVCPL.DLL  8.17.12.5738  NVIDIA Compatible Windows7 Display driver, Version 257.38
PhysX  09.10.0514  NVIDIA PhysX
NVCUDA.DLL  8.17.12.5738  NVIDIA CUDA 3.1.1 driver
nvGameSR.dll  6.14.12.5738  NVIDIA 3D Settings Server
nvGameS.dll  6.14.12.5738  NVIDIA 3D Settings Server

69 Posts

June 2nd, 2011 05:00

Update:

My screen just froze and I couldn't do anything. Keyboard & mouse had no response. I did a hard reboot and took a look at the Event Viewer and found 3 errors in the viewer just before I had to reboot:

========================================================

1)

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000ec

CMDre 00000000 00000000 00000000 00000001 00000001

========================================================

2)

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000ec

CMDre 00000004 00000000 00000000 00000001 00000001

========================================================

3)

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000ec

CMDre 00000003 00000000 00000000 00000001 00000001

========================================================

Any ideas? =(

85 Posts

June 2nd, 2011 06:00

69 Posts

June 2nd, 2011 15:00

Thanks! Have tried solution #1 first and will now wait and pray =)

Community Manager

 • 

54.3K Posts

June 2nd, 2011 16:00

Lucasbk,

Good link. I have archived it.

69 Posts

June 14th, 2011 04:00

Ok, so its been 10 days since i tried it and no driver crashes or BSOD yet! yay! ... Looks like this solved it for me:

==================

Step 1 - Solution 1: Power Supply

Make sure that you are on High Performance, in the power options section of the control panel. More specifically, make sure that the PCI express setting is turned OFF.

0842.Solution-1-Power-Supply.jpg

==================

I applied this to all the different power options ... =)

2 Posts

June 20th, 2011 13:00

is that solution applicable to GTX460M? i have the same problem, just bought this laptop and very sad with the problem.

69 Posts

June 20th, 2011 17:00

I think it should because it is not graphic card specific. Some people have been experiencing this same issue on non-Alienware machines and with lower end cards.

Go to that that link (www.instructables.com/.../How-to-Fix-the-Nvlddmkm-Error) and try out the steps one by one. I was lucky the first step solved my problem, so I dont know about the other steps =)

However, I did read through all the steps anyway, just to see if I had already tried them in the past or if i could implement them anyway, just to be doubly sure ;-)

Good luck and let us know how it goes! =D

2 Posts

June 23rd, 2011 07:00

its only last for a day...not working very well for me. any other solution?

69 Posts

June 23rd, 2011 17:00

Have you tried all 6 steps?

PS. I also removed ALL nVidia drivers, cleaned my registry and installed the latest nVidia Drivers

(I manually searched the registry and removed all entries to nvidia files and deleted all nVidia files too)

DO NOT DO THIS UNLESS YOU KNOW WHAT YOU ARE DOING AND HAVE MADE A BACK UP OF YOUR REGISTRY!

69 Posts

June 24th, 2011 18:00

*groan* ... post deleted again because of ToC violation ... ish .. they need to relax on the language filter ... what a pain!

Original post with *corrections*:

===============

Whoops .. spoke to soon .. I just got this error again .. and then shortly after, my whole pc crashed!!!

I suspect it might have something to do with those annoying flash ads/banners ... It usually happens when i have lots of browser windows open and im watching a video at the same time ...

will update again if i find out more, but at this point, I have used a hosts file to block all those annoying flash ads/banners which are such a pain and waste of bandwidth! hmph ...

===============

1 Message

September 17th, 2011 22:00

i have M11X R2 i have the same bug. i try all solutions i find on the web. but no solutions have solved the bug.

I have formated and reinstalled my OS on the same HD and on a new SS but i always have blue screen error nvlddmkm.sys with old or lastest drivers even on a new fresh install...

i'm going to phone to alienware tomorow to change my GPU motherboard because i suspect a real hardware problem i have tested memory but it is ok. since i buyed my M11X 6 month ago i have regulary freeze, reboot, or other problem when i play 3D games. but the latest was nvlddmkm i see it all the time...

if you know other solutions i'm waiting...

sorry for my bad english i hope you understand what i said.  i'm french

1 Message

January 15th, 2012 23:00

Hey guys,

I have a Dell Alienware M15x and am now receiving the Driver 257.38 stopped responding while browsing the web and also receiving Display driver nvlddmkm stopped responding and has successfully recovered." while playing games. This is really annoying as it happens daily.


I have checked the GPU temp and it hovers around 70 degrees.

People here have mentioned hardware replacements, has this solved the problem? Which piece of hardware was replaced?

1 Message

June 1st, 2012 22:00

thx man, it helps me to fix my problem.

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