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August 12th, 2015 07:00
Alienware M17 R2 Fan Problem
Hello,
I just got my new M17 R2 4720HQ from laptop shop, everything work fine for me but after a few days I realized that somehow my laptop seem to be overheated.
I have checked with HWinfo that my laptop is running at ~~ 60 ' C, the shop keeper said this is the "C that my fan would start running but somehow when I use the laptop it reached 60"C but I even feel the heat on my keyboard also on place close to my power button and the fan didnt start.
I have searched on google that I could use HWinfo software to control fan speed but when I installed it, it asked me to disable COMPAL EC from my laptop -- I did disable it and idk why I still cant click on the Fan Icon in (Sensor) ??
My questions : is my laptop running OK? Is it possible to control my laptop fan ? If yes please tell me how to do it ?
Thanks
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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August 12th, 2015 12:00
Hello,
You shouldn't need to install any software programs to control your fan speeds. It should run fine without any adjustments. Just make sure your system is running the latest Bios firmware. Click here for the download link. Also, try running an ePSA/Diagnostic test on the system. Click here to view a Dell article that explains how to run this test and let us know if you receive any errors.
MoonWind1412
2 Posts
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August 14th, 2015 10:00
I have installed the lastest BIOS like u mention. But somehow I can still few the heat of CPU on my keyboard when my laptop reaching over 60'C ++ is this normal or Alienware M17 ??
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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August 14th, 2015 12:00
Hi,
What tool are you using to measure the CPU temperature? Try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes. If you do not have Support Assist installed in your computer, click here for the download link. Follow the steps below to run the stress test.
Let us know how it goes.