This post is more than 5 years old
6 Posts
0
478110
April 3rd, 2013 07:00
Alienware M17X R3 black-screen problem caused by Graphic card(?)
My Alien have in the last weeks turn black-screen with good reason to believe it's the GPU.
Here's what I've done to try fixing it:
1: Cleaned CPU and reapply thermopaste due to overheating problems (while even using a cooling-pad). Fixed temperature, but not the black-screen.
2: Reset the pc back to fabric-setup, AND reinstalled Windows 7.
3: Discharging the battery.
4: Washing and cleaning inside the laptop for dust
5: Disconnect adapter and restart - works till it's no power left.
6: Uninstalling Graphic card. Works with adapter both connected and disconnected. But then, with a non-working graphic card, I can't do anything!
I haven't looked on the GPU itself since I lack knowledge and courage to check it for burnmarks or something. But if this can be fixed by other ways than buying a new graphic card, I would definetly prefer that, and any help would be MUCH appreciated and recieves with thanks.
Other information:
Pc bought 28.08.2011
Specs:
Intel® Core™ i7 Processor 2820QM (2.30Ghz, 8MB, 4C)
2GB GDDR5 NVIDIA® GeForce® GTX 580M
16GB 1333MHz DDR3 Dual Channel (4X4GB)
750 GB (7200 rpm) SATA
Windows® 7 Home Premium, 64
corneadoug
1 Message
0
May 22nd, 2013 20:00
I just did a Fresh install and I still get some Black Screen and Freezes... So I don't really understand how a software problem can cause that... (except drivers)
By the way I have a GTX 560M and have the same problem....
Anyhow, paying $2000 for a computer which crash every 4hours is awesome!
Considering the number of topics I see online about that, I think that maybe Dell should take its responsibilities! Cause it's not an isolated case!
yethound2002
15 Posts
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October 7th, 2013 07:00
Guys it is not software related. It is the soldering on ur card leading to no connection. There is an easy fix for this if u are interested
leungchuenyan
5 Posts
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October 7th, 2013 09:00
It's possible. I had a warranty, so the Dell guy came with a new graphics card, replaced it. And now it's fine.
GrumpyCat
1 Message
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October 14th, 2013 01:00
Yes, there are several easy fixes; Origin, MSI, and Falcon Northwest are three that come immediately to mind.
FaasnuKaal
1 Message
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October 22nd, 2013 01:00
I would greatly appreciate it because I've had these problems for the last two months but I finally have it where it'll at least run for now. I can't play any games on my alienware and it can barely run any videos at 360p on anything.
Sojto
5 Posts
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November 5th, 2013 02:00
I am interested, so if you could explain to me, or leave it on this forum?
Thanks!
AlDoublechinski
1 Message
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December 6th, 2013 12:00
That easy fix is?
DoubleGeeBar
1 Rookie
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30 Posts
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December 31st, 2014 22:00
Tell me more .... and if it is that - then why would it start after a year or sooo , like most folks complain of ?
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Thanks for any response .
leungchuenyan
5 Posts
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December 31st, 2014 22:00
I don't think there is an easy fix... it's wear and tear on the graphics card... most M17x R3 people had this problem after a year or so. I also had a problem after a year, after Dell replaced the GPU, it lasted for 2 more years, now I have a new computer.
so maybe this is only a problem for GPUs in M17x R3 made around 2010-2011 ?
Cl85
1 Message
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January 26th, 2015 15:00
tamermohseninc
2 Posts
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January 28th, 2015 10:00
Hey buddy maybe you can help me out. I getting the same problem you had.. Only had this laptop for 4 days.. Don't know what to do. please if it's no trouble to help me please thank you
My Gpu. GeForce GTX 880m
Cpu. Intel(R) core i7- 4910 MQ cpu @ 2.90GHz
Jujiko
1 Message
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April 23rd, 2015 07:00
Same Alien, same issue here...I wonder if you would share the easy fix with us. Thanks a lot...
Jp2slow
3 Posts
1
April 17th, 2016 10:00
My Week old 15 R2 died , Dell thinks its the motherboard ..... I have an Asus that worked great for 7.5 years and only reason I replaced it was my kids knocked it off table . Never had one problem . My first Dell/alienware cant even last a week and I was not even using it much .
alex500lv
4 Posts
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June 2nd, 2016 00:00
Guys never buy alienware laptop's. I got it. It's was 7 times!!!!! in repair workshop. Now warranty is over and this "device just laying in cabinet with burned gpu. Now I got Asus ROG. already 5 month without any issues. Just for comparison alienware was burned after 3 weeks when I got it.
I hope that alienware will knocked out from market with their laptops forever.