1. Support.dell.com, enter the service tag and check the "original configuration" list.
2. and 3. Until the warranty is transferred, you have no support or warranty. The whole deal sounds a bit shady - if you can return the system for a refund, I'd seriously consider doing that.
I feel your pain... I bought a brand new Alienware laptop from Dell (shipped to the UK).
The laptop cost more than a new car would have done, but Dell messed up and automatically configured it with a US keyboard. It took me more than 30 days for me to call them to report their mistake, so they're telling me that I'm stuck with it...
The "customer care" rep stated, "we are running a business".
"Badly", I wish I'd replied!
I can't replace the keyboard myself (that would void the warranty), so the only option is to pay Dell a further £150 to fix the mistake that they made!!!
They certainly aren't having that money out of me, and I won't ever be buying anything from Dell again... I've never felt so undervalued as a customer in my life!
Presumably you have a warranty? I would call every day until you get a rep who helps.
On my third attempt I had a relatively hassle free one, he arranged a technician to come swap it the next day for free. Then again this one has next day support in the warranty, not sure that's normal or if it's a higher level of warranty.
I did actually pay extra for the 3 year, Next Day at Home warranty... but because it's configuration mistake they made, (rather than an actual fault part) they customer care rep said the warranty doesn't cover it.
The irony is that. because I'd paid for the extended warranty, I was less panicked about phoning up to report the issue... had I just called the day I'd opened it, they would have fixed it (or so they say).
silkdell
4 Posts
0
April 22nd, 2012 08:00
1. Have done, it's listed as a UK laptop with a UK keyboard, specifically:
1
SHIP ACCESSORY : ENGLISH DOCS
1
POWER CORD : UK 250V
1
POWER SUPPLY : ALIENWARE 240W AC ADAPTER
1
WIRELESS : EUROPEAN INTEL WIRELESS LAN 6
1
BLUETOOTH : EUROPEAN DELL WIRELESS 375 B
1
KEYBOARD : INTERNAL UK/IRISH QWERTY KEYB
When I try to use the "current configuration" button it just hangs and never does anything.
2,3 - I know, I am considering it. Be a shame tho, it's such a nice laptop. All I want is a UK keyboard and proof it's in warranty and I'm happy.
ejn63
9 Legend
•
87.5K Posts
0
April 22nd, 2012 08:00
1. Support.dell.com, enter the service tag and check the "original configuration" list.
2. and 3. Until the warranty is transferred, you have no support or warranty. The whole deal sounds a bit shady - if you can return the system for a refund, I'd seriously consider doing that.
eljjp
2 Posts
0
May 9th, 2012 02:00
I feel your pain... I bought a brand new Alienware laptop from Dell (shipped to the UK).
The laptop cost more than a new car would have done, but Dell messed up and automatically configured it with a US keyboard. It took me more than 30 days for me to call them to report their mistake, so they're telling me that I'm stuck with it...
The "customer care" rep stated, "we are running a business".
"Badly", I wish I'd replied!
I can't replace the keyboard myself (that would void the warranty), so the only option is to pay Dell a further £150 to fix the mistake that they made!!!
They certainly aren't having that money out of me, and I won't ever be buying anything from Dell again... I've never felt so undervalued as a customer in my life!
silkdell
4 Posts
0
May 9th, 2012 02:00
Presumably you have a warranty? I would call every day until you get a rep who helps.
On my third attempt I had a relatively hassle free one, he arranged a technician to come swap it the next day for free. Then again this one has next day support in the warranty, not sure that's normal or if it's a higher level of warranty.
eljjp
2 Posts
0
May 9th, 2012 03:00
Hi silkdell...
Thanks for your advice... I'll keep trying...
I did actually pay extra for the 3 year, Next Day at Home warranty... but because it's configuration mistake they made, (rather than an actual fault part) they customer care rep said the warranty doesn't cover it.
The irony is that. because I'd paid for the extended warranty, I was less panicked about phoning up to report the issue... had I just called the day I'd opened it, they would have fixed it (or so they say).