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38266
April 25th, 2013 13:00
Alienware M17X R4 unable to detect sound
Hello!
I just received my Alienware M17X R4 and there is no sound. When I opened Device Manager, I didn't see any sound cards other than Intel's HD driver (I have sound blaster recon 3Di sound card). So I downloaded the latest drivers from Dell, uninstalled the existing drivers and tried to install the new ones.
It came back with the following error message "Setup is unable to detect a supported product in your system"
the weird thing is that the sound can start working again for some reason and then just go out again.
Any help is greatly appreciated...
Edit: I'm using Windows 7 64-bit, and right now I don't see ANY unidentified sound cards at all in device manager. I got the latest BIOS from Dell "Voyager MLK(M17R4) BIOS A11 for win7"
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NataliaatAW
2 Intern
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835 Posts
0
April 25th, 2013 15:00
Hi Isik,
Check out this article from our support site:
Alienware M14x R2, M17x R4 & M18x R2 Audio not detected
Isik
3 Posts
0
April 25th, 2013 15:00
NataliaatAW
2 Intern
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835 Posts
0
April 25th, 2013 15:00
Hi Isik,
I apologize, probably the article is still on the older version, even if you have the latest BIOS, re flash it, download it from here:
M17x R4 A11 BIOS
Isik
3 Posts
0
April 25th, 2013 23:00
Hi NataliaatAW
Already tried that aswell. does not help.
tpenick
2 Posts
0
May 28th, 2013 16:00
I'm having the same problem, and flashed the BIOS as well, and it didn't fix the problem for me either.
tpenick
2 Posts
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May 28th, 2013 17:00
Sending a PM now.
NataliaatAW
2 Intern
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835 Posts
0
May 28th, 2013 17:00
Hi all,
If the BIOS update didn't fix the issue, hardware replacements are probably going to be required. Send me a private message with your service tag, contact information and the link to this thread and I'll be happy to help you.
Sajin1337
2 Intern
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406 Posts
0
May 29th, 2013 03:00
Unplug the ac adapter and pop out the battery, then hold the power button for 30 seconds & pop the battery back in and plug in the ac adapter, your sound should now be working.
m41R
1 Message
0
July 29th, 2013 15:00
Dear Natalia,
I'm having the same problem... I already had troubles with the "no sound devices detected" issue (alienware m17x r4), but after reinstalling the BIOS a few times it went away. This time though it doesn't seem to be changing, and my pointing devicce stopped woring simultaneously.
What should I do? Is there a way to get a dell technician to look at my laptop?
Kind Regards