Highlighted
ChakLong
1 Nickel

Alienware M17x-R2 Performance Issues - Replacement?

Hi, is it possible to get a replacement system for my Alienware M17x. There have been some performance issues and strangely frequent BSODs for quite some time now (several months). Performance is low, and most games that this laptop should be able to run smoothly, cannot run smoothly. For example Crysis can barely be run on lowest settings, and most modern games can only be run at low/medium video settings.

I also happen to have a Dell Complete Cover warranty with 794 days left.

Specs:

Intel i7-840QM

8 gb DDR3 RAM

(2x) ATI Mobility Radeon 5800

I have run a McAfee virus scan, and have found no improvement. It seems to be some kind of hardware issue.

What do I do from here to get it either repaired/replaced? 

Thanks

0 Kudos
1 Reply
8 Krypton

Re: Alienware M17x-R2 Performance Issues - Replacement?

have you cleaned out fans? maybe heat is issue and parts are throttling down .. i know i had to clean mine  average 2 times a month  due to dust  .. dust causes air restriction which  impares cooling which means parts to hot.. throttle back to keep cool... just an option ..

also having WAY to much stuff installed can impair its speed .......

have you called dell tech support? what did they advise?.. if you didnt what you waiting for? not even gonna  have a possibility of replacement if they dont try to repair it ..... and this can only be done by calling tech support

the M17X isnt as good as it seems when i buy a 700.00 acer and  its about 10% performance difference IN REAL WORLD .. not benchmarks  , im not gonna lie i loved my M17X R1 ... till it died then my R2 replacement that was brick by tech .. then  sold replacement off ..

Call Tech Support ... make sure cooling is cleaned out.. compressed air from rear output vent  inward ....  works nice ... since it blows dust back out same way it came in ..

Alienware X51 R3 

M18X R2  🙂  (again)  

Inspiron 11 Flip , Studio 1535 ,Inspiron 6400

Previous Systems:

M18X R2, M17X R2 ,M17X R1, XPS M1730 & M1530, Inspiron 17R

Posting Tips:
- Always provide machine make, model, specs and software versions.
- Click the button if we answered your question.

I answer questions here, but
I'm not a Dell employee.

0 Kudos