Alienware M18x R2 Support Help

Hello,

I have recently been experiencing problems with my Alienware laptop. Lately, when playing games, my laptop's screen will go black and will begin to repeat the sound it made in the last fraction of a second. After a nice chat with Alienware tech support, where the man did all he could to help me, the problem persists. After doing a system restore, doing a clean install of both Windows as well as my video drivers, I have come to the conclusion that the problem must be hardware related, specifically my video card. The bluescreenview shows that the crashes have all had the same error attached to them, due to DirectX. The code that goes along with it is 0x00000116. However, when testing the card using the tool provided under Alienware support, it showed no issues, except that the temperature was at 80 C, which I think may be a bit hotter than it is supposed to be. Does this sound like hardware failure to anyone else? Should I send in a request for the next business day support, or is there something else I should do to try and identify the problem further before calling in for support?

Thanks,

jgr41