Well I went back to a restore point to at least have sound. Is it possible to send my computer to alienwar or dell and have them looking at it? I really feel that this online thing is very limited(Not because of you, youve been helpful) and I really dont care what dell might do to the computer or if it takes a few weeks (Im already building a custom PC since obviously alienware doesnt work on very much at least on their laptops). If you know if theres such a thing I would really appriciate it if you could let me know, have a great day.
oh sorry I meant that when i clean and updated the driver to the one you provided sound completely disappeared so I went back to the restore point but the computer is still showing the hiccup sound and the video lag whenever playing video games
Since the problem was solved with the System Restore, it means it's software. Check for Windows Updates or other applications that might be interfering with the sound driver.
You can send it to depot only if there are parts to replace and as of now, the problem is only related to the software part. If it happens again, let us know and we'll review the case further.
RobertoU
8 Posts
0
March 10th, 2014 16:00
It says: The requested operation requires elevation. and then closes
Alienware-Naomi
4 Operator
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1.8K Posts
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March 10th, 2014 16:00
Just download it and then run it from the link I sent you before.
RobertoU
8 Posts
0
March 10th, 2014 16:00
I already ran it as administrator nvm, i will continue with the audio driver clean up and instalation and i'll get back to you
Alienware-Naomi
4 Operator
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1.8K Posts
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March 10th, 2014 16:00
Hello!
Please verify first if the problem also happens when you use a headset or external speakers.
Then, make sure you've updated to the latest BIOS A12 and perform a clean installation of the audio driver following these steps:
RobertoU
8 Posts
0
March 10th, 2014 16:00
Could you help me guiding me through the BIOS installation? I am not so sure what I have to do and do not want to risk anything.
RobertoU
8 Posts
0
March 10th, 2014 16:00
I have completed all the steps but now my audio does not play at all, according to the device manager the new driver its there though
RobertoU
8 Posts
0
March 10th, 2014 19:00
Well I went back to a restore point to at least have sound. Is it possible to send my computer to alienwar or dell and have them looking at it? I really feel that this online thing is very limited(Not because of you, youve been helpful) and I really dont care what dell might do to the computer or if it takes a few weeks (Im already building a custom PC since obviously alienware doesnt work on very much at least on their laptops). If you know if theres such a thing I would really appriciate it if you could let me know, have a great day.
RobertoU
8 Posts
0
March 11th, 2014 14:00
oh sorry I meant that when i clean and updated the driver to the one you provided sound completely disappeared so I went back to the restore point but the computer is still showing the hiccup sound and the video lag whenever playing video games
Alienware-Naomi
4 Operator
•
1.8K Posts
0
March 11th, 2014 14:00
Since the problem was solved with the System Restore, it means it's software. Check for Windows Updates or other applications that might be interfering with the sound driver.
You can send it to depot only if there are parts to replace and as of now, the problem is only related to the software part. If it happens again, let us know and we'll review the case further.
Alienware-Naomi
4 Operator
•
1.8K Posts
0
March 11th, 2014 15:00
In that case, please send me a PM with your Service Tag and the link to this thread.