Alienware R4, 17 Inch - A Few Problems

Question

Hi everyone I received my order from Dell on Thursday last week. Initially, things seemed okay but I have been plagued with a few very annoying issues. Firstly, I've been getting freezing and crashing on almost all games. The two I'm attempting to play most at the moment are WoW and Fallout 4. Both games, every 30 seconds or so will stop responding for a second or two and then catch up. The graphics will just completely stop working and then a few seconds later I'm back playing. This is sometimes accompanied by the sounds you used to get with an old school blue screen of death. Speaking of the blue screen of death, I've been getting an error message with BAD_POOL_CALLER multiple times per day. This occurs randomly as far as I can see and it always ends up with a restart. I wasn't expecting these issues at all and it's fairly disappointing considering the price of the machine. For informations sake: Base Cassini 17, CTO Video Card NVIDIA® GeForce® GTX 1080 with 8GB GDDR5X Processor Intel® Core™ i7-7820HK (Quad-Core, 8MB Cache, Overclocking up to 4.4GHz ) Operating System Windows 10 Home 64bit English, Dutch, French, German, Italian LCD 17.3 inch QHD (2560 x 1440) 120Hz TN AG 400-nits w/ NVIDIA G-SYNC, Enabled with Tobii Eye-tracking Memory 16GB DDR4 at 2400MHz (2x8GB) Hard Drive 256GB PCIe SSD (Boot) + 1TB 7200RPM  SATA 6Gb/s (Storage) Wireless Killer 1435 802.11ac 2x2 WiFi and Bluetooth 4.1 Keyboard Internal UK/Irish (QWERTY) Backlit Keyboard Extended Services 1Yr Premium Support with Onsite Accidental Damage Support 1 year Accidental Damage Protection Microsoft Application Software Microsoft® Office 30 Day Trial - Excludes Office License Protect your new PC McAfee® Live Safe 30 day Trial FGA Module Custom BTO Configuration Cable UK Power Cord (240W/330W) Primary Battery 6-Cell 99W Hour Battery Placemat Placemat for English Driver Killer N1435/1535 Driver KBL Documentation/Disks English, French, German, Italian, Dutch Shipping Docs Documentation Documetation not included Order Information Alienware X51 R2 Order Retail Packing Label Not included Packaging Alienware 17 R4 Shipping Material CFI Included (Smart Selection) CFI not included Retail Information No Retail Info Required Processor Label Intel® Core™ i7 Label AC Adapter Alienware 330W AC Adapter Operating System Recovery Options No OS Media included Non-Microsoft Application Software Additional Software FY17 C5 - KBL Included with your Order Dropbox software Label Regulatory and Environmental Labels (330W) Bundle N00AW17R424

Carbon Based Lifeform · Answer

would you check the Reliability History? open Start and type 'Relia' then choose 'Show Reliability History' from the List. are there any Errors? Tobii Eye Tracking related for Example?

Eimy_B · Answer

Hi Dr8Ball‌,

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors.

Open device manager and see if there's no exclamation mark and make sure the BIOS is up to date as well as the video driver.

Also, run this application to check for bluescreens and its cause. BlueScreenView doesn't require any installation process or additional dll files. In order to start using it, simply run the executable file - BlueScreenView.exe
After running BlueScreenView, it automatically scans your MiniDump folder and display all crash details in the upper pane. Click here to download the app, then please attach an screenshot with the results.

Tesla1856 · Answer

If you:- Have the latest BIOS- Have re-seated the ram memory DIMMs (if you know how)- ePSA passes&#xa0;I would say probably a bad motherboard and/or ram-memory like these (IIRC, 15-R3 and 17-R4 are similar tech).Brand new Alienware 17 R4 BSOD&#xa0;&#xa0;andBSOD&#xa0;&#xa0;&#xa0;I hate to say it, but if not easily fixable (without replacing parts and boards) I would return it.&#xa0;&#xa0;&#xa0;After refund, start shopping and buying processes over.

Locked Topics – Alienware General

Was this post helpful?