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pIayer-1
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Alienware Sound Drivers Magically Missing

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I just muted my computer because I was talking to my friend when I go back to push the mute button again and I get no sound. I click the sound button and a window opens and says: DETECTING SOUND PROBLEMS........Troubleshooting Couldn't Identify the Problem

Right-Clicking the sound button and opening "Playback Devices" produces that there are NO AUDIO DEVICES INSTALLED. I never uninstalled anything... 7571.Untitled.png

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pIayer-1
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Re: Alienware Sound Drivers Magically Missing

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I have solved this problem thanks to a bit of research.

If anyone has this problem solve it by following these steps:

1. While the AC adapter is plugged in, take out the battery

2. Unplug the AC adapter

3. Hold the power button for 12 seconds

4. Replace the battery

5. Replace the AC adapter

6. Power on computer

I hope this helps anyone who might have this problem.

Found the answer here: en.community.dell.com/.../19504390.aspx

Last entry is what I tried

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pIayer-1
1 Nickel

Re: Alienware Sound Drivers Magically Missing

Jump to solution

I have solved this problem thanks to a bit of research.

If anyone has this problem solve it by following these steps:

1. While the AC adapter is plugged in, take out the battery

2. Unplug the AC adapter

3. Hold the power button for 12 seconds

4. Replace the battery

5. Replace the AC adapter

6. Power on computer

I hope this helps anyone who might have this problem.

Found the answer here: en.community.dell.com/.../19504390.aspx

Last entry is what I tried

Moderator
Moderator

Re: Alienware Sound Drivers Magically Missing

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Hi pIayer-1,

Welcome to the community.

Its great to hear that you were able to find the solution for this issue on our forums. We are glad to know that issue has been resolved to your satisfaction.

Also, for future reference if you wish to download any drivers or softwares for the system you can visit the link below:

downloads.dell.com/.../esuprt_alienware_dsk.html

downloads.dell.com/.../esuprt_alienware_laptops.html

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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