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September 7th, 2012 07:00
Alienware TactX Mouse Left Click Problem
Hello,
I've been enjoying my Alienware system since I've purchased it. Recently though my mouse has been giving me trouble where it double-clicks when it shouldn't, or it thinks I've released the mouse button when dragging items around when I haven't. I've seen posts elsewhere on the forums with folks having the same problem.
I called tech support today to try and have my mouse repaired. Apparently even though I opted for extra warranty service, accessories such as the mouse and keyboard aren't covered for more than 1 year. My first year of warrany was up in August apparently. The rep admitted that my mouse does need replacing but there isn't anything that can be done. I've tried the mouse in other computers and had the same problem. Other mice plugged into the Alienware system work fine. I've removed/reinstalled the drivers off the Resource disc as well as tried using the default Windows drivers.
This is pretty pathetic in my opinion. An Alienware TactX mouse sells for $79.99 plus tax off the website, and it only lasts for just over a year? I've had mice that I've paid $10 for last for 8 years. Another that cost $30 last for 8 years. I don't casually use my computer/mouse either, I use them every day doing a wide variety of tasks from web surfing to gaming sessions to drawing.
Anyone have any tips on how I can fix this mouse? I know it's just an accessory, but if this is a reflection of how Alienware support really is, I'm worried for when something major happens.
Thanks for any suggestions you can make.
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