Bloobury
1 Copper

Alienware TactX keyboard lightining issue when all zones are in black

When I set all the zones in the TactX keyboard in black, and I turn the computer off, when I turn it on again the lights of the keyboard don't work anymore. This issue only happens when I set all zones in the keyboard in black before turning the computer off. What is wrong? Thank you

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Alienware-Naomi
4 Ruthenium

RE: Alienware TactX keyboard lightining issue when all zones are in black

Hi!

Follow the troubleshooting steps on this article and let me know if the issue persists.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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Bloobury
1 Copper

RE: Alienware TactX keyboard lightining issue when all zones are in black

I have an Aurora computer. I tried what the article says, but it didn't work. As I mentioned in my post. The issue only happens when I set all lights in dark (aurora and keyboard)  and I turn the computer off. when I turn it on, I start having issues with the lights. The problem seems to be in the keyboard. No issue happens if I activate the "go dark" option though.

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Alienware-Naomi
4 Ruthenium

RE: Alienware TactX keyboard lightining issue when all zones are in black

Test the system with a different keyboard and try to replicate the problem. This way we can confirm if it's the keyboard that's causing it.

If the same problem doesn't happen while using a different keyboard, try re-installing the TactX driver

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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