Alienware Tech Support Issues

I personally don't want to deal with Alienware anymore, I have purchased an m18x from them too which malfunctioned, and I got my money back so I purchased this. Now this one is completely destroyed. I want a full refund from them and send this computer back. I could do so much better with a custom built one. Thing is I was told they would phone me the next day to arrange the tech to come out, but they never phoned and it's been about 4 weeks. I have emailed, phoned, and just about done everything I possibly can. If you guy's can give me some more information on how to get refund me that would help me out amazingly.

Thanks - Lebby

I Believe the Alienware warranty is (Next Business Day on-site) (at least mine is), if they haven't lived up to that I would be asking for either a complete refund (If you simply don't want to deal with them anymore), or a tech out next business day with the warranty cost refunded or extended out to replace from when the first business day would have been till they fix it.

on a side note I have had a tech out here and it was next business day so it sounds like you got unlucky, but if they promise and don't deliver you deserve compensation.

Thanks for replying Z, I messaged @DellCares on twitter and linked them to this so they can get a better story of what happened, and hopefully it can be fixed from then on.

Thanks for replying Z, I messaged @DellCares on twitter and linked them to this so they can get a better story of what happened, and hopefully it can be fixed from then on.

Anytime, I'm here if you need me...and that should work... you'll get this straightened out.

Thanks Z, I am thinking of getting a full refund, the computer is still brand new just it's a malfunctioned one. I'm not sure how it got through the testing stages. The x2 Graphics cards didn't even come with a crossfire bridge, nor where they screwed into the computer.. That's kind of ridiculous don't you think?

Thanks Z, I am thinking of getting a full refund, the computer is still brand new just it's a malfunctioned one. I'm not sure how it got through the testing stages. The x2 Graphics cards didn't even come with a crossfire bridge, nor where they screwed into the computer.. That's kind of ridiculous don't you think?

Yes, sounds like it wasn't given a good golng over  and sloppy inside work.  It happens, it shouldn't.

I got a new R4 and had some booting problems out of the box, but I got that straightened out.

Just keep in mind if you want an exchange you might be a refurb one.  Not saying you will, just you may.. You can ask, if it's an exchange you want or maybe it's just the refund?

Now it's definetely just a refund, I feel like an idiot for buying dell products. I've had previous Dell computers and now I see all of them broke.

I have gone through 4 or 5 systems since 2004.   I usually just wear them out.

well that doesn't seem right to me, usually computers are suppose to last for a long time. now a year or 2.

Well, I spoke with the DellCares people, and they refuse to send me the parts, or give me a refund. It's due to them not having the information.. Which is very very aggravating.

If you have a case number it's OK to post that on Twitter.. Give it to them and let them read the case file.

Z

I gave them the service tag and stuff but the guy I was talking to never gave me a case number, nor did he give me anything about a quote number. They need the quote number to be able to do anything further on. Which is very very worrying. Considering I spent $2600 on the computer for my son. Now it's just not working to what we were promised.

Talked to DellCares and there sending out a tech to fix and replace the parts, thanks Z

You're welcome....