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February 16th, 2017 13:00
Alienware X51 R2 Extremely loud fan noise - ePSA: Error code: 2000-0314 / Validation: 81010 - CPU Thermistor reading exceeds the thermal limit
My Alienware X51 R2 fan is very loud since the beginning and I though that this was normal because it's a tiny case with powerful components and stuff inside it, right?! I just realized that this was not normal after my brother bought another Alienware X51 R2 last month and despite how many days it was on and all the working opened softwares it was running it never gets loud. So, after running the ePSA scan I got the following error message: "Error code: 2000-0314 / Validation: 81010" which pointed me the following error: "Thermal: The (CPU Thermistor) reading (100C) exceeds the thermal limit". After that I contacted DELL technical support by phone here in Brazil to generate a budget just by telling them these Error reports when they told me an expensive budget telling me they would have to exchange all the processor heat dissipation system (fan + heat-sink) plus the INTEL PROCESSOR to solve my problem. So, is that really it?! I'll have to buy another Intel i7 processor?! Just one important thing, my Alienware was a Refurbished new in box product bought almost tow years ago. I've already cleaned air vents, updated everything (BIOS and stuff) did a power drain... But nothing has changed, I still have a noisy desktop. Please help me out with this. Thank you very much in advance!
Tesla1856
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February 16th, 2017 18:00
You can measure temperatures (in Windows at Idle and Gaming) with CPUID-HW-Monitor.
Your processor might be ok. I suggest you at least have a qualified technician remove fan-cooler and metal heat-sink. Apply new Thermal Compound and be sure cooler is installed properly. Worst case, you might need a new cooler if fan or bearings are bad.
It was mine, I would do the above before jumping to replacing processor. Today's Intel processors rarely go bad, but they do overheat quickly if not cooled properly.
89fordprobee
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February 19th, 2017 07:00
99% of the time the processor will throttle to protect it from harm the other 1% is killed usually from overclocking trust from someone that burnt up a qx6800 back in the day it works or it don't if it's toast
If it's a sensor issue or the fan shifted on fan is full of dust since all you said was cleaned air vents
Having an r3 only time I hear it is the video are when i game otherwise it's fairly quiet
Also have you made sure bios is up to date? Best would be to rip off the CPU heat sink and see if it even has thermal paste my brand new r3 did not so .. just a last thought
FelipePorto8
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February 19th, 2017 07:00
Thanks mate. I'll dl that software and try to do these things you've said first before exchanging the processor.