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1177
August 10th, 2017 00:00
Alienware X51 R2 screen "freezing"
So here is the rundown of the issue I'm currently having:
- System boots without issue
- Between 1 to approx 10 minutes after windows started, the screen might suddenly "freeze" in place, so the pc becomes unusable.
IMPORTANT:
* If the issue doesn't happen shortly after starting, it won't happen later on. I went on using the pc for hours and nothing happened
* The pc itself hasn't crashed. If you keep it going, it will even enter sleep mode.
* Performance monitor does NOT report a crash. Just an incorrect Windows shutdown (since I am forced to shut it)
* The issue happens regardless of what the pc is running. It can even happen without doing anything, so it's not related to heating up during games.
Additional data:
- I'm running Windows 7 64-bit
- BIOS is updated to A12
- I'm using a 330W AC Adapter (default one) This one
- I performed both a RAM and Hard Disk checks, and got no errors
- I just performed a clean installation and the issue still presents itself
- The Dell driver check says everything is installed
- I'm using AVG as anti-virus system
Additional question:
- I could update to win10. Could that help?
0 events found
Eimy_B
6 Operator
•
4.4K Posts
0
August 10th, 2017 10:00
Hi rocketh,
Please download this application called Sentinel and please let me know so we can verify the SMART. Right there you can see how it work.
rocketh
12 Posts
0
August 11th, 2017 02:00
I downloaded HD Sentinel, performed a few tests but got no errors.
Regardless, I'm following with the reports as you asked:
- - -
Computer Information
----------------------
Computer Type . . . . . . . . . . . . . . . . . : Desktop
IP Address . . . . . . . . . . . . . . . . . . . : 192.168.1.67
MAC Address . . . . . . . . . . . . . . . . . . : 70-18-8B-0F-1A-F6
System Uptime . . . . . . . . . . . . . . . . . : 0 days, 0 hours, 23 minutes, 17 seconds
System Idle Time . . . . . . . . . . . . . . . . : 0 days, 0 hours, 0 minutes, 0 seconds
System Up Since . . . . . . . . . . . . . . . . : 11/08/2017 11:04:04
CPU Usage . . . . . . . . . . . . . . . . . . . : CPU #1: 7 %, CPU #2: 1 %, CPU #3: 1 %, CPU #4: 6 %, CPU #5: 8 %, CPU #6: 0 %, CPU #7: 8 %, CPU #8: 0 %
Virtual Memory . . . . . . . . . . . . . . . . . : 16215 MB, Used: 3149 MB (19 %)
System Information
--------------------
Windows Version . . . . . . . . . . . . . . . . : Windows 7 Home Premium
CPU Type & Speed #1 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #2 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #3 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #4 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #5 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #6 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #7 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
CPU Type & Speed #8 . . . . . . . . . . . . . . : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3400 MHz
BIOS Manufacturer . . . . . . . . . . . . . . . : ALWARE - 1072009 BIOS Date: 03/20/17 17:31:01 Ver: 04.06.05 BIOS Date: 03/20/17 17:31:01 Ver: 04.06.05
Physical Memory Size . . . . . . . . . . . . . . : 8109 MB, Used: 2431 MB (30 %)
Display Adapter . . . . . . . . . . . . . . . . : NVIDIA GeForce GTX 660
Display Resolution . . . . . . . . . . . . . . . : 1920 x 1080 (32 bit)
Printer #1 . . . . . . . . . . . . . . . . . . . : Fax
Printer #2 . . . . . . . . . . . . . . . . . . . : Microsoft XPS Document Writer
Network Controller #1 . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Network Controller #2 . . . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Network Controller #3 . . . . . . . . . . . . . : RAS Async Adapter
Optical Drive . . . . . . . . . . . . . . . . . : D: PLDS DVD+-RW DL-8A4SH / HD14 (CD)
PCI Device Information
------------------------
PCI Bus 0; Device 0; Function 0 . . . . . . . . : Intel(R) 4th Gen Core processor DRAM Controller - 0C00
PCI Bus 0; Device 1; Function 0 . . . . . . . . : Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
PCI Bus 0; Device 2; Function 0 . . . . . . . . : Intel(R) HD Graphics 4600
PCI Bus 0; Device 3; Function 0 . . . . . . . . : Controller per High Definition Audio
PCI Bus 0; Device 20; Function 0 . . . . . . . . : Controller Host estendibile Intel(R) USB 3.0
PCI Bus 0; Device 22; Function 0 . . . . . . . . : Intel(R) Management Engine Interface
PCI Bus 0; Device 26; Function 0 . . . . . . . . : Controller host standard avanzato da PCI a USB
PCI Bus 0; Device 27; Function 0 . . . . . . . . : Controller per High Definition Audio
PCI Bus 0; Device 28; Function 0 . . . . . . . . : Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
PCI Bus 0; Device 28; Function 3 . . . . . . . . : Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16
PCI Bus 0; Device 29; Function 0 . . . . . . . . : Controller host standard avanzato da PCI a USB
PCI Bus 0; Device 31; Function 0 . . . . . . . . : Intel(R) H87 LPC Controller - 8C4A
PCI Bus 0; Device 31; Function 2 . . . . . . . . : Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
PCI Bus 0; Device 31; Function 3 . . . . . . . . : Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
PCI Bus 1; Device 0; Function 0 . . . . . . . . : NVIDIA GeForce GTX 660
PCI Bus 1; Device 0; Function 1 . . . . . . . . : Controller per High Definition Audio
PCI Bus 2; Device 0; Function 0 . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
PCI Bus 3; Device 0; Function 0 . . . . . . . . : Realtek PCIe GBE Family Controller
-- Physical Disk Information - Disk: #0: ST1000DM003-1CH162 --
Hard Disk Summary
-------------------
Hard Disk Number . . . . . . . . . . . . . . . . : 0
Interface . . . . . . . . . . . . . . . . . . . : S-ATA Gen3, 6 Gbps
Disk Controller . . . . . . . . . . . . . . . . : Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller (AHCI) [VEN: 8086, DEV: 8C02] Version: 12.8.2.1000, 8-28-2013
Disk Location . . . . . . . . . . . . . . . . . : Bus Number 1, Target Id 0, LUN 0
Hard Disk Model ID . . . . . . . . . . . . . . . : ST1000DM003-1CH162
Firmware Revision . . . . . . . . . . . . . . . : CC47
Hard Disk Serial Number . . . . . . . . . . . . : S1DCMTRK
Total Size . . . . . . . . . . . . . . . . . . . : 953867 MB
Power State . . . . . . . . . . . . . . . . . . : Active
Logical Drive(s) . . . . . . . . . . . . . . . . : C: []
Current Temperature . . . . . . . . . . . . . . : 36 °C
Power On Time . . . . . . . . . . . . . . . . . : 212 days, 22 hours
Estimated Remaining Lifetime . . . . . . . . . . : more than 1000 days
Health . . . . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)
Performance . . . . . . . . . . . . . . . . . . : #################### 100 % (Excellent)
The hard disk status is PERFECT. Problematic or weak sectors were not found and there are no spin up or data transfer errors.
No actions needed.
ATA Information
-----------------
Hard Disk Cylinders . . . . . . . . . . . . . . : 1938021
Hard Disk Heads . . . . . . . . . . . . . . . . : 16
Hard Disk Sectors . . . . . . . . . . . . . . . : 63
ATA Revision . . . . . . . . . . . . . . . . . . : ATA8-ACS.31
Transport Version . . . . . . . . . . . . . . . : SATA Rev 2.6
Total Sectors . . . . . . . . . . . . . . . . . : 244190646
Bytes Per Sector . . . . . . . . . . . . . . . . : 4096 [Advanced Format]
Multiple Sectors . . . . . . . . . . . . . . . . : 16
Error Correction Bytes . . . . . . . . . . . . . : 4
Unformatted Capacity . . . . . . . . . . . . . . : 953870 MB
Maximum PIO Mode . . . . . . . . . . . . . . . . : 4
Maximum Multiword DMA Mode . . . . . . . . . . . : 2
Highest Possible Transfer Rate . . . . . . . . . : S-ATA Gen3 Signaling Speed (6 Gps)
Negotiated Transfer Rate . . . . . . . . . . . . : S-ATA Gen3 Signaling Speed (6 Gps)
Minimum Multiword DMA Transfer Time . . . . . . : 120 ns
Recommended Multiword DMA Transfer Time . . . . : 120 ns
Minimum PIO Transfer Time Without IORDY . . . . : 120 ns
Minimum PIO Transfer Time With IORDY . . . . . . : 120 ns
ATA Control Byte . . . . . . . . . . . . . . . . : Valid
ATA Checksum Value . . . . . . . . . . . . . . . : Valid
Acoustic Management Configuration
-----------------------------------
Acoustic Management . . . . . . . . . . . . . . : Not supported
Acoustic Management . . . . . . . . . . . . . . : Disabled
Current Acoustic Level . . . . . . . . . . . . . : Default (00h)
Recommended Acoustic Level . . . . . . . . . . . : Balanced performance and volume (D0h)
ATA Features
--------------
Read Ahead Buffer . . . . . . . . . . . . . . . : Supported, Enabled
DMA . . . . . . . . . . . . . . . . . . . . . . : Supported
Ultra DMA . . . . . . . . . . . . . . . . . . . : Supported
S.M.A.R.T. . . . . . . . . . . . . . . . . . . . : Supported
Power Management . . . . . . . . . . . . . . . . : Supported
Write Cache . . . . . . . . . . . . . . . . . . : Supported
Host Protected Area . . . . . . . . . . . . . . : Supported
Advanced Power Management . . . . . . . . . . . : Supported, Enabled
Advanced Power Management Level . . . . . . . . : Minimum power consumption without standby (128)
Extended Power Management . . . . . . . . . . . : Not supported
Power Up In Standby . . . . . . . . . . . . . . : Supported
48-Bit LBA Addressing . . . . . . . . . . . . . : Supported
Device Configuration Overlay . . . . . . . . . . : Supported
IORDY Support . . . . . . . . . . . . . . . . . : Supported
Read/Write DMA Queue . . . . . . . . . . . . . . : Not supported
NOP Command . . . . . . . . . . . . . . . . . . : Not supported
Trusted Computing . . . . . . . . . . . . . . . : Not supported
64-Bit World Wide ID . . . . . . . . . . . . . . : 005000C5C6617A30
Streaming . . . . . . . . . . . . . . . . . . . : Not supported
Media Card Pass Through . . . . . . . . . . . . : Not supported
General Purpose Logging . . . . . . . . . . . . : Supported
Error Logging . . . . . . . . . . . . . . . . . : Supported
CFA Feature Set . . . . . . . . . . . . . . . . : Not supported
CFast Device . . . . . . . . . . . . . . . . . . : Not supported
Long Physical Sectors (8) . . . . . . . . . . . : Supported
Long Logical Sectors . . . . . . . . . . . . . . : Not supported
Write-Read-Verify . . . . . . . . . . . . . . . : Supported, Disabled
NV Cache Feature . . . . . . . . . . . . . . . . : Not supported
NV Cache Power Mode . . . . . . . . . . . . . . : Not supported
NV Cache Size . . . . . . . . . . . . . . . . . : Not supported
Free-fall Control . . . . . . . . . . . . . . . : Not supported
Free-fall Control Sensitivity . . . . . . . . . : Not supported
Nominal Media Rotation Rate . . . . . . . . . . : 7200 RPM
SSD Features
--------------
Data Set Management . . . . . . . . . . . . . . : Not supported
TRIM Command . . . . . . . . . . . . . . . . . . : Not supported
Deterministic Read After TRIM . . . . . . . . . : Not supported
S.M.A.R.T. Details
--------------------
Off-line Data Collection Status . . . . . . . . : Never Started
Self Test Execution Status . . . . . . . . . . . : Successfully Completed
Total Time To Complete Off-line Data Collection : 584 seconds
Execute Off-line Immediate . . . . . . . . . . . : Supported
Abort/restart Off-line By Host . . . . . . . . . : Not supported
Off-line Read Scanning . . . . . . . . . . . . . : Not supported
Short Self-test . . . . . . . . . . . . . . . . : Supported
Extended Self-test . . . . . . . . . . . . . . . : Supported
Conveyance Self-test . . . . . . . . . . . . . . : Supported
Selective Self-Test . . . . . . . . . . . . . . : Supported
Save Data Before/After Power Saving Mode . . . . : Supported
Enable/Disable Attribute Autosave . . . . . . . : Supported
Error Logging Capability . . . . . . . . . . . . : Supported
Short Self-test Estimated Time . . . . . . . . . : 1 minutes
Extended Self-test Estimated Time . . . . . . . : 113 minutes
Conveyance Self-test Estimated Time . . . . . . : 2 minutes
Last Short Self-test Result . . . . . . . . . . : Successfully Completed
Last Short Self-test Date . . . . . . . . . . . : 11/08/2017 11:23:37
Last Short Self-test Duration . . . . . . . . . : 4 minutes
Last Extended Self-test Result . . . . . . . . . : Never Started
Last Extended Self-test Date . . . . . . . . . . : Never Started
Last Conveyance Self-test Result . . . . . . . . : Never Started
Last Conveyance Self-test Date . . . . . . . . . : Never Started
Security Mode
---------------
Security Mode . . . . . . . . . . . . . . . . . : Supported
Security Erase . . . . . . . . . . . . . . . . . : Supported
Security Erase Time . . . . . . . . . . . . . . : 110 minutes
Security Enhanced Erase Feature . . . . . . . . : Supported
Security Enhanced Erase Time . . . . . . . . . . : 110 minutes
Security Enabled . . . . . . . . . . . . . . . . : No
Security Locked . . . . . . . . . . . . . . . . : No
Security Frozen . . . . . . . . . . . . . . . . : Yes
Security Counter Expired . . . . . . . . . . . . : No
Security Level . . . . . . . . . . . . . . . . . : High
Serial ATA Features
---------------------
S-ATA Compliance . . . . . . . . . . . . . . . . : Yes
S-ATA I Signaling Speed (1.5 Gps) . . . . . . . : Supported
S-ATA II Signaling Speed (3 Gps) . . . . . . . . : Supported
S-ATA Gen3 Signaling Speed (6 Gps) . . . . . . . : Supported
Receipt Of Power Management Requests From Host . : Not supported
PHY Event Counters . . . . . . . . . . . . . . . : Supported
Non-Zero Buffer Offsets In DMA Setup FIS . . . . : Not supported
DMA Setup Auto-Activate Optimization . . . . . . : Supported, Enabled
Device Initiating Interface Power Management . . : Supported, Enabled
In-Order Data Delivery . . . . . . . . . . . . . : Not supported
Asynchronous Notification . . . . . . . . . . . : Not supported
Software Settings Preservation . . . . . . . . . : Supported, Enabled
Native Command Queuing (NCQ) . . . . . . . . . . : Supported
Queue Length . . . . . . . . . . . . . . . . . . : 32
Disk Information
------------------
Disk Family . . . . . . . . . . . . . . . . . . : Barracuda 7200.12
Form Factor . . . . . . . . . . . . . . . . . . : 3.5"
Capacity . . . . . . . . . . . . . . . . . . . . : 1 TB (1 x 1.000.000.000.000 bytes)
Number Of Disks . . . . . . . . . . . . . . . . : 1
Number Of Heads . . . . . . . . . . . . . . . . : 2
Rotational Speed . . . . . . . . . . . . . . . . : 7200 RPM
Rotation Time . . . . . . . . . . . . . . . . . : 8,33 ms
Average Rotational Latency . . . . . . . . . . . : 4,17 ms
Disk Interface . . . . . . . . . . . . . . . . . : Serial-ATA/600
Buffer-Host Max. Rate . . . . . . . . . . . . . : 600 MB/seconds
Buffer Size . . . . . . . . . . . . . . . . . . : 65536 KB
Drive Ready Time (Typical) . . . . . . . . . . . : 10 seconds
Average Seek Time . . . . . . . . . . . . . . . : 8,5 ms
Track To Track Seek Time . . . . . . . . . . . . : ? ms
Full Stroke Seek Time . . . . . . . . . . . . . : ? ms
Width . . . . . . . . . . . . . . . . . . . . . : 101,6 mm (4,0 inch)
Depth . . . . . . . . . . . . . . . . . . . . . : 147,0 mm (5,8 inch)
Height . . . . . . . . . . . . . . . . . . . . . : 20,2 mm (0,8 inch)
Weight . . . . . . . . . . . . . . . . . . . . . : 400 grams (0,9 pounds)
Required Power For Spinup . . . . . . . . . . . : 2.000 mA
Power Required (Seek) . . . . . . . . . . . . . : 5,9 W
Power Required (Idle) . . . . . . . . . . . . . : 4,0 W
Power Required (Standby) . . . . . . . . . . . . : 0,6 W
Manufacturer . . . . . . . . . . . . . . . . . . : Seagate Technology
Manufacturer Website . . . . . . . . . . . . . . : http://www.seagate.com/www/en-us/products
S.M.A.R.T.
------------
No. Attribute Thre.. Value Worst Data Status Flags
1 Raw Read Error Rate 6 113 99 00000375E730 OK Error-Rate, Performance, Statistical, Critical
3 Spin Up Time 0 97 97 000000000000 OK (Always passing) Statistical, Critical
4 Start/Stop Count 20 98 98 0000000009AF OK Self Preserving, Event Count, Statistical
5 Reallocated Sectors Co.. 10 100 100 000000000000 OK Self Preserving, Event Count, Statistical, Critical
7 Seek Error Rate 30 82 60 00010B2D53E7 OK Error-Rate, Performance, Statistical, Critical
9 Power On Time Count 0 95 95 0000000013F6 OK (Always passing) Self Preserving, Event Count, Statistical
10 Spin Retry Count 97 100 100 000000000000 OK Event Count, Statistical, Critical
12 Drive Power Cycle Count 20 98 98 0000000009AB OK Self Preserving, Event Count, Statistical
183 SATA Downshift Count 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
184 End-to-End Error Count 99 100 100 000000000000 OK Self Preserving, Event Count, Statistical
187 Reported Uncorrectable.. 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
188 Command Timeout 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
189 High Fly Writes 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Error-Rate, Statistical
190 Airflow Temperature 45 64 51 0000241A0024 OK Self Preserving, Statistical
191 G-Sense Error Rate 0 100 100 000000000000 OK (Always passing) Self Preserving, Event Count, Statistical
192 Power off Retract Cycl.. 0 100 100 00000000007A OK (Always passing) Self Preserving, Event Count, Statistical
193 Load/Unload Cycle Count 0 99 99 000000000A09 OK (Always passing) Self Preserving, Event Count, Statistical
194 Disk Temperature 0 36 49 001200000024 OK (Always passing) Self Preserving, Statistical
197 Current Pending Sector.. 0 100 100 000000000000 OK (Always passing) Event Count, Statistical
198 Off-Line Uncorrectable.. 0 100 100 000000000000 OK (Always passing) Event Count
199 Ultra ATA CRC Error Co.. 0 200 200 000000000000 OK (Always passing) Self Preserving, Event Count, Error-Rate, Performanc..
240 Head Flying Hours 0 100 253 2F1F00001484 OK (Always passing)
241 Total LBA Written 0 100 253 0005D570293E OK (Always passing)
242 Total LBA Read 0 100 253 0008B0E56753 OK (Always passing)
Transfer Rate Information
---------------------------
Total Data Read . . . . . . . . . . . . . . . . : 3.753 MB, 4.518 MB since installation (11/08/2017)
Total Data Write . . . . . . . . . . . . . . . . : 2.339 MB, 2.492 MB since installation
Average Reads Per Day . . . . . . . . . . . . . : 4.518,00 MB
Average Writes Per Day . . . . . . . . . . . . . : 2.492,00 MB
Current Transfer Rate . . . . . . . . . . . . . : 519 KB/s
Maximum Transfer Rate . . . . . . . . . . . . . : 104862 KB/s
Current Read Rate . . . . . . . . . . . . . . . : 519 KB/s
Current Write Rate . . . . . . . . . . . . . . . : 0 KB/s
Current Disk Activity . . . . . . . . . . . . . : 7 %
-- Partition Information --
Logical Drive Total Space Free Space Free Space Used Space
C: (Disk: #0) 930,7 GB 824,1 GB 89 % ##------------------
rocketh
12 Posts
0
August 17th, 2017 05:00
Minor update - I recently got a BSOD as well, so I guess re-installing didn't fix much.
I'd like to re-try with a clean installation though, so I'm asking you, what should I do regarding drivers?
1) In my last re-installation, I simply installed all drivers found on the Dell support page before going online.
2) Would it be better to use the DellDeviceManager instead?