Alienware X51, display issuesd, red lines on BIOS/windows loading screens.

Question

Hi, I got my Alienware x51 a little over 2 weeks ago, and its great! BUT now I have a problem. The first day I got it when I booted it up, my monitor was not detected and thought something was wrong with my Monitor so I restarted the system and it worked just fine. Randomly, over the past 2 weeks, when my system boots I get red lines all over the loading screens, but my system would continue to turn on. This past week the problem got worse. 75% of the time when I turn on my system, I get the red lines all over the loading screens and then once it goes into windows, the signal to my monitor cuts off. I've tried every port, different monitors and it all seems to result in the same thing. Turn on->loading screens with red lines->goes to windows->monitor loses signal.(It will restart itself if the monitor does not get signal and go through the same cycle again) Its happening every time I boot it up now.  Is this a software issue or a hardware issue?  Thanks.

DELL-Ravi Ch · Answer

Hi Mindwrack, I see that the red lines are all over the screen in BIOS also it should not be a software issue. As you have tested the system with a different monitors and you are experiencing the same red lines on a different monitors. The issue may be with the video card on your system or the monitor cable is loosely connected to the tower. As the computer boots into the windows the signal goes off to the monitor. Please boot into the safe mode and change the screen resolution to a lower resolution and check if you are able to boot into windows desktop screen in the normal mode. I’d suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system. Turn on or restart the computer. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again). At the One Time Boot menu, press the arrow key to highlight ‘launch Dell Diagnostics’. Also please run a custom test on the video card in ‘thorough’ test mode. Write down any error codes listed. Please reply to us with the error codes.

DELL-Chris M · Answer

By every port, do you mean all the ports on the Discrete video card? Did you test the onboard HDMI port?

Mindwrack · Answer

I tired both HDMI and DVI ports. Still resulting in the same issues.

Red lines and dots in the alienware loading screen and windows loading screen.

Then sudden signal lost to my monitor when it boots into windows.

Yesterday the computer restarted itself 3 times before boots up properly.

Mindwrack · Answer

When I hit F12 I do not get a 'run Dell diagnostics' option. I get the following screen.                               Boot Mode is set to: UEFI with legacy OPRAM; secure boot: off UEFI BOOT:         UEFI: ST10000DH003-9YN162         UEFI: ST10000DH003-9YN162 OTHER OPTIONS:          BIOS Setup          Enter ePSA          Peripheral Device Setting (OPROM Setting)          Change Boot Mode Setting

DELL-Ravi Ch · Answer

Hi Mindwrack, Please choose ‘Enter ePSA’ option to run the diagnostics on your computer. Please try running the custom test on video card. Please reply for any queries.

Alienware-L_Por · Answer

You can also try an AlienRespawn.

Alienware-L_Por · Answer

That could be a graphics card problem. Please send us an e-mail with this information and your service tag to AWSocialMedia@dell.com and we'll be happy to help you.

Mindwrack · Answer

I ran the ePSA and received the following: Error Code: 2000-0332 Validation: 107727

DELL-Roshan L · Answer

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Locked Topics – Alienware General

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