Alienware General - Read Only

[avdsor]

After installing the creator's update for win10 the alienware command center and temperature stats do not seem to be working at all. I try and run the program and it simply will not open.

Not sure if an update is planned or not.

Thanks.

[Tesla1856]

What Alienware make and model?

What version of Command Center, and have you tried a clean-install?

Someone else mentioned similar problem with Alienware 15-R2 laptop:

https://community.dell.com/message/128036-alienware-15-r2-alienware-software-and-windows-10-creators...

[avdsor]

I'm using an R5 and I have been using command center that is v 4.6.18.0 and I have re-installed it and the application will still not open. I can still use the tray functions to change light color and brightness. This is also an issue with the OC controls v1.0.2.0 will not open as well.

Thanks.

[Carbon Based Lifeform]

i have two ideas. maybe one of them works.

1. right click > run as admin

2. right click > Properties > Compatibility > Windows 8 (or higher if possible)

please report back if it works or not.

regards

CBL

[avdsor]

I tried both approaches for the commandcenter.exe and used the troubleshooter with no result, the program simply won't launch. Exiting the progam from the tray and re-launching it does not put it back in the windows tray. The compatibility troubleshooter says this program is incompatible. http://imgur.com/a/LPDAf

[Tesla1856]

Thanks for the details.
 
Now that's Creator's Update is officially released (and presumably being deployed by auto-updates) ...

hopefully Alienware will post a new/fixed version for us.

[Carbon Based Lifeform]

i have no idea what's going on with your CC.

maybe there is some part of additional software missing. Net Framework for example. not sure what CC needs to run.

[AAA737flyer]

I had a similar issue with a different program. The fix was to "install" the program using the "administrator's" rights and not just selecting install.

[Kayanwang]

Hi Tesla,

CC does need .net Framework to function properly, however am fairly sure the Creators update has the latest framework. When you uninstall the CC you also need to remove all files/folders left behind before installing clean, reinstalling with admin as suggested may help.

Try this:

Delete folders:
C:\Program Files\Alienware
C:\Program Files (x86)\Alienware (if present)

Search the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Alienware

Delete the following folders only: (Some of these may not be present, just delete the ones present)

AlienFXMediaPlugin
Alienware AlienFX
CCPlugins
Command Center
Search the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alienware

Delete the following folders only: (Some of these may not be present, just delete the ones present)

AlienFXMediaPlugin
Alienware AlienFX
Command Center

Restart the system.

Hope this helps

[AAA737flyer]

Look in your documents folder for AlienFX or similar document/folder. Your CC Themes are located here and it may have been corrupted for whatever reason during update. 

Delete the Theme causing you trouble (most likely just one theme unless you created many) and go back into CC to set it back up and save it with a new name.

I transferred documents from my desktop to my R2 and my document folder had the desktop Theme which was not compatible with the R2. Deleting the themes and creating a new one for the laptop solved the issue.