avdsor
2 Bronze

Alienware command center update? It seems to not be working after the creator's update.

After installing the creator's update for win10 the alienware command center and temperature stats do not seem to be working at all. I try and run the program and it simply will not open.

Not sure if an update is planned or not.

Thanks.

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21 Replies
Tesla1856
7 Thorium

Re: Alienware command center update? It seems to not be working after the creator's update.

What Alienware make and model?

What version of Command Center, and have you tried a clean-install?

Someone else mentioned similar problem with Alienware 15-R2 laptop:

https://community.dell.com/message/128036-alienware-15-r2-alienware-software-and-windows-10-creators...


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avdsor
2 Bronze

Re: Alienware command center update? It seems to not be working after the creator's update.

I'm using an R5 and I have been using command center that is v 4.6.18.0 and I have re-installed it and the application will still not open. I can still use the tray functions to change light color and brightness. This is also an issue with the OC controls v1.0.2.0 will not open as well.

Thanks.

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Carbon Based Lifeform
4 Tellurium

Re: Alienware command center update? It seems to not be working after the creator's update.

i have two ideas. maybe one of them works.

1. right click > run as admin

2. right click > Properties > Compatibility > Windows 8 (or higher if possible)

please report back if it works or not.

regards

CBL

avdsor
2 Bronze

Re: Alienware command center update? It seems to not be working after the creator's update.

I tried both approaches for the commandcenter.exe and used the troubleshooter with no result, the program simply won't launch. Exiting the progam from the tray and re-launching it does not put it back in the windows tray. The compatibility troubleshooter says this program is incompatible. http://imgur.com/a/LPDAf

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Carbon Based Lifeform
4 Tellurium

Re: Alienware command center update? It seems to not be working after the creator's update.

i have no idea what's going on with your CC.

maybe there is some part of additional software missing. Net Framework for example. not sure what CC needs to run.

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AAA737flyer
4 Beryllium

Re: Alienware command center update? It seems to not be working after the creator's update.

I had a similar issue with a different program. The fix was to "install" the program using the "administrator's" rights and not just selecting install.

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Tesla1856
7 Thorium

Re: Alienware command center update? It seems to not be working after the creator's update.

Thanks for the details.
 
Now that's Creator's Update is officially released (and presumably being deployed by auto-updates) ...

hopefully Alienware will post a new/fixed version for us.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Kayanwang
2 Bronze

Re: Alienware command center update? It seems to not be working after the creator's update.

Hi Tesla,

CC does need .net Framework to function properly, however am fairly sure the Creators update has the latest framework. When you uninstall the CC you also need to remove all files/folders left behind before installing clean, reinstalling with admin as suggested may help.

Try this:

Delete folders:
C:\Program Files\Alienware
C:\Program Files (x86)\Alienware (if present)

Search the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Alienware

Delete the following folders only: (Some of these may not be present, just delete the ones present)

AlienFXMediaPlugin
Alienware AlienFX
CCPlugins
Command Center
Search the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alienware

Delete the following folders only: (Some of these may not be present, just delete the ones present)

AlienFXMediaPlugin
Alienware AlienFX
Command Center

Restart the system.

Hope this helps

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Tesla1856
7 Thorium

Re: Alienware command center update? It seems to not be working after the creator's update.

Kayanwang wrote:

Hi Tesla,

 

1. CC does need .net Framework to function properly, however

2. am fairly sure the Creators update has the latest framework.

1. That is correct. Not sure what post you meant to Reply to, but I never questioned that.

 

2. Yes, all versions of Windows-10 should have the current version of Microsoft's Dot Net Framework installed. You would have to go out-of-your-way and try pretty hard to uninstall this Windows Component.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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