Alienware, locking up, operating system issues?

Question

My new dell alienware computer always stops response to mouse and keyboard and no display change before it restart. And no message at all after restart. And no dump files in windows usually. That's the first time in the last 20 years that I got a computer that it restart it self randomly. I bought it 2016 September, but it's likely useless now because I can not do anything important on this computer. And the dell support said it's a software problem and ask me pay them before they find any problem. But all my computers run the same programs like chrome, and only the Dell computer got this problem. The expensive GTX 1080 display card in it is wasted. Maybe I can uninstall the disk and parts and use it on some other computer? That is a shame.

Eimy_B · Answer

Hi,  Send me a private message with the service tag, so I can assist you further!

89fordprobee · Answer

honestly sounds like either driver/windows issue or hard drive/board issue

over the past many years and many systems(signature) i had fair share of bad calls with support but work with them and they will help as stated above.... but without testing stuff or troubleshooting we can only guess at this point :(

digitalwiz · Answer

Your rambling ranting post is not really helpful to anyone here. If you have a specific issue work with technical support. I have owned and on some occasions needed help and support from dell. In general, once you have a technician who understands english, and who you can understand clearly they do a great job to taking care of you.

Computers are just a sum of their parts. Sometimes you get a rubbish part. Get over it. Have it replaced and get on with your life.

softrml · Answer

I just want them know that I am very angry when I write this. I was not expecting them to allow the post to show in the forum, but they did let it get here, and some Dell guy did show up to try resolve my problem and that is good.

The technical support I contacted before is definitely not good. And that is why I am so mad.

89fordprobee · Answer

well if it was sept...  its still under warranty  easiest way is  to blame  software cause you reboot and    it works...  have  you tried safemode? does   it still do  the same..  have you tried uninstalling drivers  and  such , have you done any trouble shooting   beside rant? lol  .. assuming windows 10.. if you got nothing  to loose on It , restore back to  original  with  windows 10 (you loose everything on it)  ... many things we can  try this  is   just a few off top of   my head base don info given on  keyboard/mouse  locking  up ..  it  could  be  a usb driver..  could  be the OS has a virus ... can  be anything

softrml · Answer

I think this is most likely a hardware or driver issue too. But the service guy said that is a software problem and I need to pay before they help to find the problem. That makes me mad. And that is why I post a post like this.

I was expecting them to not allow the post to show in the forum, but they did let it get here. The problem is bad but this is good.

softrml · Answer

Thanks for your reply. I was planning to restore the computer to the factory state. Just not find a easy way to do it yet. The computer does have nothing important in it now because it's really useless in this status.

89fordprobee · Answer

just remember if  you restore via  windows 10 it will remove all  drivers so some things might not  work like command center etc..  till you download from dell ..

softrml · Answer

Thank you very much for you advice. I did reinstall windows in many computers before, but not a dell computer. I will be careful. Thanks.

Locked Topics – Alienware General

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