Alienware m14x R2 Problems

Question

A while back my m14x r2 started making a beeping noise. Eventually I got help and had my keyboard replaced and the beeping stopped. Then around a couple months ago it came back and I ignored it while I finished up school. Then eventually it got really bad and I started even getting blue screens. The blue screens were random. They happened when playing games, browsing the web, or watching videos on youtube. They were unreadable as they would disappear after a split second and the computer would reboot. When it rebooted itself, it would say that there is no device to boot from and I would have to manual turn off the computer with the power button and restart it. The only things I know is that before the blue screens that were outside of games, I got a message saying explorer.exe has stopped working and another time I got a message saying: The instruction at 0x000007FEFE4E90D6 referenced memory at 0x0000000003D54E0. The required data was not placed into memory because of an I/O error status of 0xc000000e. I have pictures of that error message, along with a blurry picture of the blue screen, a picture of the 'no boot device found,' and a video that contains the beeping sound made by the computer if those are needed. I also have had another blue screen that seemed related to the audio device. The other day I went to see why there was no volume. I clicked on the volume button on the task bar. After freezing for a bit, my computer said it was detecting problems with the audio device. It then proceeded to go straight to a blue screen and restarted my computer. I have gotten the log files for this blue screen if they are needed. Are these likely to be issues with the hardware and will I have to get my computer fixed? Thanks for the help

sandeep_par · Answer

Hi FatChocobo,

It seems like a hardware issue with the system. Kindly run diagnostics on the system following the link below:

http://dell.to/13GzoTf

Please let us know the results of the diagnostics so we can assist you further. If you have any further queries feel free to reply to us.

FatChocobo · Answer

Thanks for the reply, I ran the diagnostic and it came back saying all the parts passed

Alienware-Alexa1 · Answer

Hi Fatchocobo,

Since you ran the ePSA Diagnostics and no errors came out, I suggest you to re-install Windows to discard that this could be a software problem. To reinstall Windows 7, checkout this article.

FatChocobo · Answer

So far I have reinstalled windows and have not had any problems, but I want to give it a few weeks before I say my problem is solved. Thanks again for the help.

sandeep_par · Answer

Hi FatChocobo, Thanks for your reply. Please check the system at your convenience and let us know if you require further assistance. If you have any further queries feel free to reply to us.

FatChocobo · Answer

So in the past few weeks of using my laptop I have only noticed one problem. Occasionally the audio just turns off and the system cannot detect an audio device. I try to restart my computer as that usually fixes the problem, but both times that it happened I just got stuck with it in the shutting down screen until I was forced to manually shut it down holding the power button. Then I start it up again and it tells me that the drivers for the audio device are being installed again.

Thanks for the help.

sandeep_par · Answer

Hi FatChocobo,

We truly regret the inconvenience that has been caused to you. Kindly remove the audio drivers from the system and then install it from the link below:

Windows 7: downloads.dell.com/.../Audio_Creative_W74_5NJ7K_A01-Setup_ZPE.exe

Windows 8 : downloads.dell.com/.../Audio_Creative_W84_X03_A00_Setup-W39M6_ZPE.exe

If you have any further queries, please feel free to contact us.

NataliaatAW · Answer

So in the past few weeks of using my laptop I have only noticed one problem. Occasionally the audio just turns off and the system cannot detect an audio device. I try to restart my computer as that usually fixes the problem, but both times that it happened I just got stuck with it in the shutting down screen until I was forced to manually shut it down holding the power button. Then I start it up again and it tells me that the drivers for the audio device are being installed again.

Thanks for the help.

Hi FatChocobo,

Update the BIOS to the latest version, if it's already on the latest version, re flash it, test it for a while and post back with the results please.

If your system is an M14x r2, here is the link for the BIOS download:

Dell Alienware M14x R2 System BIOS

FatChocobo · Answer

So I have done both of those now. Before I reinstalled the audio drivers I started hearing the beeping sound from my original problem.

FatChocobo · Answer

Reinstalling the audio drivers also did not fix the problem with the audio

Locked Topics – Alienware General

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